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“No proper customer service”
Last week I ordered foor from Talabat and I paid using my card before placing the order. it was mentioned that the order will reach me in 40 minutes. But I did not receive my order even after one hour. when i tried to search for their customer care number on their site, I really couldn;t find one.
This was very disappointing and without having nothing to do I waited patiently for half an hour more. When I contacted the customer service through their app they told me that the restaurant denied to take my order and they will refund me the money within one day.
Today it has been three days since I ordered from Talabat, I didn't receive any response from them regarding my money. I would like to advise the users to opt for cash on delivery otherwise they won't even tell you hen you will receive your food or not.
“Very Polite delivery boy”
I can not say properly about the food as i just have ordered only once from Talabat. But this delivery boy who came was very polite and I just have to appreciate him.
He was very soft spoken. Came to my place very fast. He did not mind waiting outside the door for some time because i was kind of in between some chores when he came.
I did ask him for water but he politely refused. He was the only Talabat guy who did not even ask me to give him a good rating. Even my order was perfect and sealed as much as the delivery is considered.
This is the only time I have to say something bad about this awesome app. My recent order was a total destruction because of late delivery. It was not any busy day or some kind of app glitch, it just happened.
I had ordered 3 full plates of biryani for myself and the family. We were on our way to home so I placed the order in advance. Soon I realized that the order was not even out for delivery and we had reached our place. Even after repeated calls and follow ups, we were just sitting hungry and frustrated.
It was a long day so we had not prepared anything for dinner and thus ordered from Talabat. Finally after waiting for 30 more minutes, the delivery boy came. Food was just cold and we had to reheat it. I have been a very happy customer but I hope this never happens again.
“Cheap and Best”
It becomes a habit for restaurants to dangerously fluctuate the prices as per sale. Seen so much here in UAE that when demand rise the price becomes a pain to order. But Talabat has carefully taken care of the price.
Chicken Curry that I like to order has still same price as 1 year ago.
Total taste is also a good match as per the price section. After covid I stopped ordering but since now food is becoming better and there is proper precaution work done, I am ordering.
“Next level taste”
For someone who never tasted the special Gazebos chicken I was Amazed by the ultimate taste. This order was placed for myself so I ordered nothing but just a plate of Grilled Chicken Breast and mixed it up with some home made sauce and rice.
I can totally say that the chicken was juicy tender and all the layers were evenly cooked. Not talking very bookish but I work part time at a famous chicken restaurant you must know.
They are nothing compared to these Arabic masters who know how to do their chicken. Trust me, trust these local restaurants which are actually offering you value for money. And yes, 10/10 points to talabat for super fastttt delivery!!
“Well prepared food!”
I received my order a little late but surprisingly my food taste was not ruined because of late delivery. I had ordered a chicken sandwich from Sharea Abu Rummanah Restaurant.
The Packaging was tight and secured and was looking safe to eat. I was just a sandwich but still they sent cutlery, extra tissue papers and a small sachet of sanitizer.
I even received a Talabat Discount Code which is for 10% discount on next order. This was like what is only demanded by customers. It would be perfect if the restaurant works more on speedy delivery otherwise everything is perfect for a online order.
“Delivery very late”
Order was placed for just one sandwich and I spent almost 1 hour standing on my toes. It was 10 in the morning when I placed the order and expected max 45 mins delivery.
However, I personally visited the restaurant and asked the staff member that I will pick up from there only. They took 30 mins just to make a sandwich which was okay for me but I am blaming Talabat only for 1 reason.
The shopkeeper said that the delivery boy has to reach the restaurant and then only he will be handing me the food. The delivery boy came so late at the restaurant and I just kept waiting. This kind of laziness and carelessness was not expected.
“Full points for quality”
I ordered a Chicken burger from an Arabic restaurant - Saj W Lazeez. I was excited as I had never betrayed McDonalds and Burger King but since it was a Dubai local guide's idea, I had to take a bite.
To my surprise, the first bite I had took me back to my hometown where we used to grow and keep our own chicken. So I know if the chicken taste is good or bad by just a bite. Sometime even a look is enough.
Taste was very fresh and did not have any rawness or did not taste old. I am certain that they used Cornish chicken. Anyways, the quality was good also because of the marination. Will order again!
“Good diet food”
I have recently joined gym so I have started ordering diet foods for myself. My gym trainer told me that I have to avoid all the unhealthy but tasty food that I eat and focus on vegetables. I did not know Talabat had so many diet food options. I ordered from a place called “Easy diet cafeteria” as it is near to my place so order delivery will be fast.
My food was delivered on time and better than expected:
Meat was well cooked and had juicy taste
All vegetables were cut perfectly and not overcooked
Dips and sauces were properly sealed (no leakage)
Wooden spoon and plate provided
“Don't order Ice cream”
Last I checked I ordered an Ice cream and not just cream. I received a completely melted ice cream which was just disgusting.
Mishandling is becoming a habit for Talabat riders. I have even complained about this to Baskin Robbins but I am not even greeted well. So I am sorry but I have to say this - Baskin Robbins is not what it used to be.
Also, they are always out of stock. If they know that some flavors sell fast, why don’t they make more??
Ice creams must be sent as fast as possible so that it reaches the customers in the best condition. I can visit their shop and directly talk to the manager but it will not be helpful.
“Must Try once”
I liked this Owen roasted chicken sandwich from Subway. It was my second meal of the day so I wanted something that keeps me full and should be tasty. It was a random choice and I had never ordered it before.
It looked yummy when I opened the delivery box and it was quite tasty also. What I like the most was the quality of vegetables used with chicken. They were just like my home and very fresh. It is a healthy meal so I also suggested my son to try it.
I also want to thank the delivery boys of Talabat. They come unbelievably fast and have good manners to talk to senior citizens.
“Good quantity for Family!”
I must say Burger king quality is just better than KFC. I was a fan of KFC for a very long time but took a chance and ordered a meal for my family from Burger King.
What a surprise!! Chicken filling in the burger was the freshest I ever tasted.
Bun quality was soft and did not get hard even after some time of opening the box. Keep in mind this meal only serves a family of 4 so order accordingly. If you order it for 5 people just add 1 extra chicken burger and soft drink.
“Why So Late?”
Last week, my parents were out to attend a family event and I and my sister were home alone. The plan was to order something for dinner. We went onto the Talabat app and ordered some Chinese. The expected time was about 30 minutes, however, we did not receive the order till 45 minutes.
We contacted their customer care number at 800 117 117 to know about the delay. They informed us that the issue was on the restaurant's side. They had mismanagement of some sorts. It was a big let down.
The order came late for a whole hour. It was a disaster. It was soggy in texture and tasted bad. The raw materials used were of cheap quality and made the dish taste worse.
I seriously regretted my decision to order food from Talabat. Their customer satisfaction is very poor.
Not using it ever again!
“Superfast Delivery With Talabat”
Order ID: Tal7384
Italian cuisine is my favourite. Whenever I go out or order food online, it is mostly Italian. The subtle taste of herbs and olive oil does something to my senses. So this time as well I went for something Italian. I ordered two plates of pasta and one pan pizza. It was all not just for me, but my girlfriend was also at my place to accompany me.
We ordered on Talabat’s mobile app as it is super fast and effective. We ordered from Broccoli Pizza & Pasta. We were given the waiting time of 45 minutes. However, we were lucky to receive the order before time. It was hot and fresh. I did the payment through cash.
The pasta was very creamy and all the herbs were used very generously. The crust of the pizza was very thin and it tasted like heaven. We both were done in no time.
Thanks to Talabat For a Great delivery!
“Why So Late?”
Even though Talabat is known for its super-fast delivery, it managed to disappoint me this time. I decided to order some burgers from McDonald’s. My order included:
- Chicken Mac for AED 17.75/-
- Mac Chicken AED 15.75/-
- Spicy Mac Chicken AED 16.75/-
I applied the coupon code RAKT20% to get a discount of 20%. I waited for the order for an entire hour but nothing came. I tried to call the executive and he did not even bother to pick up the call. It all was very frustrating. \
Finally, I called customer service at 800 117 117 and they connected me to the executive. He finally delivered the order after 1.5 hours of delay. I was very disheartened and the could not enjoy the burgers to the fullest. All the mess was created by the poor delivery by Talabat. Not at all satisfied, guys!
Order No.- 321
It was only yesterday that we had a family get together. All the cousins were gathered at my place. We were all so busy talking that nobody bothered to look at the clock even once and it was dinner time. But—the interesting part—there was no food! So, we had no choice but to order something from outside.
Talabat was an obvious choice! I opened its super-fast app and ordered some biryani and kebabs. We were given an estimated time of 40 minutes but by Allah's grace, we got it just 20 minutes. I paid the executive the amount and received the order. All of us were very happy to munch onto the delicious chicken and kebabs.
The order was delivered in a plastic vacuum packed tray that helped the order retain its position. I was highly impressed by the packaging. It not only looked attractive but also kept the food warm.
“Breakfast Right On Time”
My office is in Ajman. I came quite early today and it was nearly empty when I reached here. I was feeling hungry and didn’t bring my breakfast meals along with me, thinking I would have it from the office cafeteria itself; but it was being cleaned and breakfast was going to take 15-20 mins to just start being prepared. It could’ve taken almost an hour to have my breakfast there.
I dropped the plan to have breakfast in the cafeteria and ordered breakfast from Talabat by finding restaurants near Ajman City Center, where the office was situated. I looked in the list and found McDonald’s the aptest for the need of time.
I ended up ordering a Chicken Sausage McMuffin with Egg with a regular-sized Guava Juice. The total cost of the meal was AED 24.50 with a service charge of AED 6. The order reached me within the expected time of 20mins. I had the most satisfying meal for this morning. Glad!
I ordered a combo having a burger in it from Hardee’s to my office at Kuwait Insurance Company. The office is in Abdullah Al Salem Street which is 10-15 mins of drive in a bike fro Hadeed’s to deliver the order.
Okay, I don’t have any issues with the timing of the deliveries. I am annoyed with the services of a quality meal providing to the customers. The burger I ordered was totally a waste to have in my post breakfast. I was having the burger, suddenly out of nowhere, I got this rotten tomato in the burger.
It was so disgusting and really messed up the whole breakfast meal I was having that moment. I was delighted for the wait of the delivery as I eagerly waited for the meal to arrive, but it was all ruined when I saw that there is a disgusting rotten vegetable in between that. Disgusting!
“Got My Pizza At Discount”
Papa Murphy’s Pizza is one of the perfect Pizza places that I just love to have every time on my plate, whether it’s breakfast, lunch or dinner. I just love the Pizza in general, and when especially it comes about the Papa Murphy Pizza; I’m always ready to grab a delight of it.
I am really fond of Pizza, and I get whatever Pizza I order from Talabat always at the right time by Allah’s grace. My cousin's brother also likes pizza and they ordered everything whenever I told them to do it.
I ordered a Medium Veg Pizza of Papa Murphy’s from Talabat services. It was delightful and ooze in the mouth. I just loved it.
What I really love about the Talabat services is that they never make me wait for my favorite meal.
Comment: Keep on providing this kind of service Talabat. Shukran-e-Allah I have you for my Pizza.
Order Id: Tal0990
Products Ordered: Murgh Makhani, Tandoori Chicken and 20 Rumali Roti
Amount Paid: AED70
The thing that I have considered the most is that they deliver late at night without any surge. I’m happy, surprised and mesmerized at the same time. I ordered the above-mentioned things as they were fulfilling enough and were available on a great discount. I received an extra 20% off using the Talabat coupon code.
I totally loved the experience of ordering stuff online as the received products were totally up to the mark. All the mentioned items were received together in neatly bound packages. The products that I ordered were absolutely intact and no container was greasy.
I did not face any quantity or quality associated issues. The number of chapatis was also accurate. Also, not to forget, I placed the order around 1:00 AM and the product was delivered to me around 1:30 AM.
I totally loved it!
I would love to recommend it to all the last minuters!