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Reviews

• 2/5

  Broken Trinket Bowl Received!

  By Amaira Khan
  Posted at Oct 11 2019

  Item Purchased: Trinket Bowl

  Amount Paid: AED12

  
  

  I ordered a Trinket Bowl from Ace on 8th October 2019. The bowl cost me AED12 which is a crystal bowl. I have a great collection of trinkets and I always lose a few. I keep my stuff here and there causing it to lose. I looked forward to purchasing this because it was handy. 

  
  

  The product was expected to arrive on 10th October 2019. The delivery man arrived on 10th October 2019 in the morning. I received the order from him and paid the exact amount. The box was well packed that I was sure that the product will be safe inside.

  
  

  When I opened the box, I found that the bowl was kept without any bubble-wrap. The bowl was broken. I was so frustrated at the moment that I called customer service to replace the product. I asked them to replace the product but the customer executive on call denied to exchange the same. 

  
  

  

  
  

  I emailed the image of the broken bowl to them but they haven’t taken any action against the same. I am so disappointed about the same! Hope my case is resolved soon!

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• 5/5

  Valuable Products!

  By Jazeera
  Posted at Sep 27 2019

  I was looking for a Digital Locker which is fire safe! On Ace, I found the best deal on Fire Safe Digital Lockers to keep my valuables safe inside! 

  I placed the order of Sentry Digital Fire Safe Locker for AED1299. The locker was priced at AED1999 but I received 35% off on the purchase. I made the payment online via MasterCard. The order was placed and I had received a confirmation for the same. 

  
  

  

  
  

  The product was to be delivered by 24th September 2019. I was afraid that the staff would do any mischief with the product but nothing like that had happened. The product was sealed and well packed. However, the delivery boys handled it well. 

  
  

  The product was delivered smoothly! I placed the safe in my study room and kept all the valuable documents inside it. I had set the pin and started to use it. The locker has soft carpet like interior. It is a perfect product to keep your valuable things safe!

  A must buy product!

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• 5/5

  Improved A Lot!

  By Junaid
  Posted at Sep 20 2019

  Now ACE, Plugins has improved a lot in these days! 

  I ordered a BBQ worth AED2699 from ACE and received a 50% off discount. I made the online payment of AED1349 and placed the order. The order placed was expected to arrive on 18th September 2019. I had received the order details. Along with, I got the tracking details to track the delivery process. 

  
  

  I was curiously waiting for the delivery of the BBQ because I wanted to experiment with new dishes. On 16th September 2019, I received a call from the delivery man that he is out here for delivery. I explained the directions to him. I was amazed at the fast delivery service. 

  
  

  

  
  

  The delivery man cum serviceman assembled the BBQ in my garden. He arranged it perfectly. No extra service charges were imposed. However, I received a voucher for free after the service of the BBQ. He checked the griller by heating it. Even, he gave a demo on how it functions and which is the best temperature to cook. 

  I was satisfied with their service and was very happy. Recommending them to everybody!

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• 4/5

  Products with warranty!

  By Riva
  Posted at Sep 11 2019

  I purchased Round Spiral Weave Coasters from Ace for AED5 which originally priced at AED25. So, I received a discount of 80%. The product was delivered on 1st September 2019. Within a few days, the coaster weave started to worn out. 

  I received a warranty card along with the delivery, so I called the customer support to report the complaint. I told the executive that the glue couldn’t stick the cellulose together and the threads have started to come out and it doesn’t look nice when placed on the table. 

  
  

  She requested to raise a complaint on the website and I did the same.  I received a call from the executive to know when can they come to replace the product. I asked him to come on the 9th September 2019. He further informed me that I have to pay the delivery man AED88 as delivery and pick up charges.

  
  

  

  
  

  I was happy that at least I was informed about the same in advance. The delivery man arrived on 9th September 2019 on time and delivered the right products. The new ones are in warranty also. 

  I would suggest users purchase from ACE because they provide warranty and exchange the damaged products!

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• 5/5

  Good Range of Quality Products

  By Fahad Javed
  Posted at Sep 04 2019

  I ordered a Bahamas 4 Seater Acacia Wood Round Table Dining Set worth AED899. The product was ordered from Plugins(ACE) on 25th August 2019 and the expected time of delivery was 2nd September 2019. Along with AED899, I paid extra AED40 as assembling charges! 

  
  

  Due to no availability of discounts and coupons, it was a bit expensive but no shipping charges were added. However, the product was the need, so I had to buy it anyway. I received the order confirmation from ACE and the invoice. It was delivered on 2nd September 2019 with care and proper handling.

  
  

  The delivery man and the serviceman handled the product well. The assembling took less than 15 minutes and its charges were high when compared with other websites. But, I cannot compromise with quality! The dining set is adjustable. The chairs and the table are foldable. They cover less area and can be moved easily because of lightweight!

  
  

  

  
  

  Amazing product!

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