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Reviews

• 1.7/5

  Worst services in Dubai!

  By Athiya
  Posted at Oct 09 2019
  store: Noon

  Probably, the worst store in Dubai! 

  
  

  I ordered a phone from Noon on 25th September 2019. The order was expected the other day because of a voucher I used. I was happy that I received a faster delivery option. I was expecting the delivery the next day but nobody arrived. 

  
  

  I contacted the customer support on 26th September 2019 at 11:00 PM. Noon’s operational hours are between 8 AM to 11 PM, which used to 24-hour helpline before. Upon contact, I got to know that they aren’t available at this time. 

  
  

  I waited for another day to contact them. The customer support didn’t respond to my calls. I emailed the issue to them. But received no revert on it until 2nd October 2019. On 2nd October 2019, I received a call from the customer support that they are processing a refund because the product I ordered is not available. 

  
  

  It is the 9th of October 2019 and they haven’t processed the refund yet! I do not understand their policies. For how many days more, I have to wait for my refund! 

  Worst services!

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• 5/5

  Faster Delivery!

  By Namit
  Posted at Oct 03 2019
  store: Noon

  I had never received a product ordered from Noon within 24 hours! This time, they have crossed the boundaries to serve better to their customers. 

  I ordered an iPhone 11 Pro Black 128 GB worth AED3149. Due to the extended Yellow Sale, I received an option purchase through EMI with no extra interest charged on it. I found it to be a great deal. So, I placed the order. 

  
  

  After the order was placed, I received confirmation from Noon, where it was mentioned that it will be delivered within 24 hours, which was unbelievable! I didn’t take it seriously because they have never been this fast! I was doing my household chores when I received a call from the delivery boy. Well, the phone was here, that too within 12 hours of ordering!

  
  

  

  
  

  I was so happy and amazed with their superfast service. It wasn’t easy for me to digest this thing. The delivery was handled with care. The delivery man handed me the order and the invoice. I couldn’t control my happiness and opened the box. The phone looks so amazing. I ordered it in Black which has set a statement. 

  
  

  The new iOS is user-friendly. The dual-rear camera is flawless. It captures perfect shots even in the dim light. The new features ensure a better experience for the user. It is a must-have product. I would suggest that buy it from Noon to get a better price and offers. 

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• 1.8/5

  Neither Replaced Nor Refunded!

  By Assalam
  Posted at Sep 30 2019
  store: Awok

  I had ordered an iPhone 6s worth AED3495 from Awok which was delivered to me on 19th September 2019. The phone worked fine for a week but then it crashed and never started! I contacted Awok for the same. The phone was under warranty which ensured its replacement.

  
  

  The executive on-call registered my complaint but no action was taken against it until 25th September 2019. On 26th September 2019, a serviceman arrived to check the condition of the phone. After which, he might put it for replacement and within a week, I will receive a new phone. It is what I thought, but he blamed me instead of this condition of the phone.  

  
  

  Upon asking what is the issue that caused a sudden shutdown, he said there is moisture inside the phone which means that it was either dropped in water or any splashes got in. nothing out of this happened with it. It had been just a week and I had taken proper care of it.

  
  

  I contacted Awok to refund my money but they denied it because it is not their policy. The executive on hearing the issue disconnects the call without any reply! Now, they have blocked my number also! I have given the phone at the nearest service centre who told me that they would repair it if possible or exchange it with any other phone!

  I was looted by Awok!

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• 1/5

  No Replacements!

  By Abdul Hakim
  Posted at Sep 23 2019
  store: Awok

  I ordered an iPhone XS worth AED4028. Due to the availability of discounts, I received a 16% discount on the purchase of the phone. The total billed amount was AED3415. The order was placed and was expected to arrive by 16th September 2019. 

  I received the confirmation on 12th September 2019. With the provision of tracking ID, I tracked my shipment. On 15th September 2019, I received a call from the customer service regarding delivery. The executive called to ask about a delivery slot. I asked him to arrive within 15:30-18:30 hours on 16th September 2019. 

  
  

  The delivery took place at the given time slot. The product delivered was in great condition and working perfectly. The first two days have been great but after that, it stopped working. I tried to connect it to a charger but it displayed, “accessory not supported”! I tried to charge it with an old iPhone cable, to which it connected.

  
  

  The phone was now charging. However, in a few minutes, it stopped charging. On 19th September 2019, I contacted the customer regarding the same. I told them that the phone is in warranty and must be replaced, otherwise, I need a refund! The executive told me that a delivery man will be sent to pick up the phone. 

  
  

  On 20th September 2019, a delivery man arrived to pick up the phone. The delivery man didn’t provide me with any acknowledgement or replacement invoice. When asked about the same, he told me that all of this is available on my Awok account and will be handled online only. Yet, the next delivery of the right product will take place on 22nd September 2019. 

  
  

  Now, they have again sent me a defective product that didn’t even start! I complained about this the same day but no response. Neither they picked my calls nor they reply to me on the live chat!

  I am not recommending them to anybody because they are selling fake products!

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• 3.4/5

  Another China Market!

  By Fiza Khan
  Posted at Sep 06 2019
  store: Awok

  Products listed on Awok are not original as they seem to be! 

  
  

  The store is selling made in China products and naming them as originals! In the name of refurbished phones, you get a copy of the original. I ordered the Samsung Galaxy Grand Prime for AED199. The product is specified as a refurbished mobile. However, the process was completed wholly by Samsung and at their workstations. After getting all the knowledge about it, I placed the order. 

  
  

  The order was expected to arrive within 3 days of order, that is by 2nd September 2019. But to my surprise, I received it on 1st September 2019. The box and the packaging seemed to look like that of the original one only but when I switched on the phone, I could see the reality.

  
  

  I had used the same phone before too and it has a nice display. But, after the phone was switched on, the colours on the screen were so dark. However, even after changing the display settings, the colours didn’t change. 

  
  

  I contacted the customer to return the product but it was non-returnable. So, I was fooled by them!

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