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Reviews

• Quick & Responsive Customer Service

  4/5
  By Amaan
  Groceries

  Order Id:495959

  
  

  Well, I received an incomplete order and was really disappointed by the same since the delivery process of Carrefour is already a little laid back. I ordered for a pack of decaffeinated coffee, chili mayonnaise, tabasco sauce and dry cream soda from Carrefour. 

  
  

  The order was worth AED290 and I had to pay online since Carrefour accepts COD orders only in selected areas. The delivery was quick and smooth but the problem started only after the delivery. The order was incomplete. 

  
  

  On getting to know about the missing products, I immediately called up customer service and asked for help. I was informed that the remaining products will get delivered within 3-5 days. However, the products were delivered the very next day. Also, no extra delivery charges were taken the second time.

  
  

  Happy and satisfied by the service!

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• No Reimbursement

  2/5
  By Raamis
  Cleaners & Soaps

  Firstly, they don’t show up for the delivery and then, they don’t even reimburse the paid amount to the user. I don’t understand their policies! Are they seriously user-friendly? 

  
  

  I ordered various house cleaning products including- Broom, Mop, Toilet cleaners and soap solutions. I was promised that the products will get delivered within 2-3 days of placing the order.

  
  

  I waited for a week but nobody turned up. I called up the customer service to inquire about the status of the order and I was told that some of the items were unavailable when I placed the order and now that they have everything in stock, they’ll process the order as soon as possible.   

  (Order Id:560129)

  
  

  It’s been more than 15 days now, I’m not really sure if I’ll receive the order this time!

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• Great Variety

  5/5
  By Momina
  Beauty Products

  Excellent variety always!

  
  

  I’ve always been a happy Carrefour shopper due to the amazing variety that it offers on beauty products! This time I ordered a White manicure set worth AED45.90 and a cuticle nipper worth AED56.20. 

  
  

  I placed the order via Carrefour website on 10th June 2019 and the product was supposed to be delivered by 15th June 2019. Since the order was above AED90, therefore, no additional delivery charges were imposed. Also, finding the right kind of product was really easy due to the availability of multiple brands. 

  Though the delivery wasn’t timely but the products received were excellent.

  • Promised inclusions were there

  • The package was sealed when received

  • The products were genuine

  
  

  Had a great experience!!

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• Unbaked Products!

  3/5
  By Haitham
  Bakery Items

  I’m not really happy with the bakery products that Carrefour offers. Most of the times either the products aren’t fresh or aren’t baked properly!

  
  

  Also, the returns procedure of the bakery products is really irritable. Mostly the manager refuses to agree to the fact that they were at fault. If, by any chance, one of them agrees and accepts the same, they don’t get it exchanged/redelivered. 

  
  

  This time I ordered a bread loaf, crackers and crispbread. The total amount that I had to pay for the same was AED90. The delivery and the packaging of the products was absolutely perfect but not the product. Since, it was a fresh oven item, I ordered 2 for myself but the moment I opened the packet, I realised that the bread wasn’t properly baked and was really hard and dry from the outside. 

  
  

  On asking for exchange, I was told that bakery products do not get exchanged. 

  
  

  Not really happy with the service!

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• Timely delivery

  5/5
  By Tahiyan
  Multiple Products

  Had a lovely shopping experience!

  I ordered multiple products from Carrefour. The total amount that I had to pay was AED450. Since the amount was above AED200, I was exempted from paying the delivery charges. The order was placed on 3rd June 2019 and I was expecting a good delay in the delivery services due to Eid, however, I was surprised to see that the products were delivered within 4 days.

  
  

  I received the order on 7th June 2019 around 3:15 P.M.

  
  

  Things that I checked:

  • Condition of the package

  • Total number of items in the package

  • The neatness of the products

  • A copy of the bill

  
  

  And it was all intact. Received the entire package the way it should have reached. 

  
  

  Happy with the overall experience!

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