Carrefour Offers, Promo codes & Vouchers

Reviews

• 1.8/5

  Do not deserve another chance!

  By Tausif Raen
  Posted at Oct 22 2019

  After a failed delivery and no refunds, I decided to give Carrefour another chance! Yet, they are still the same and not worthy of another chance!

  
  

  Due to a bad experience last month, Carrefour sent me a voucher of AED500. I didn’t want it to go to waste, so I decided to order a few items and use this voucher. However, Carrefour intends to loot the customer and not to provide them with the items they had ordered. 

  
  

  After the order was placed, the amount was adjusted in the voucher amount and I had to make no payment. The order was placed and was expected on 17th October 2019. I was eagerly waiting for my order to arrive because I couldn’t trust them again. 

  
  

  I received regular delivery updates from them, which was a great relief for me. On 17th October 2019, I waited all day but nobody arrived. I was again messed with their services and called them to confirm the status of my order. 

  
  

  Nobody picked the call! I was frustrated now with their careless behaviour. I waited another day and when nobody arrived. I headed to the app and cancelled the order. As soon as the order was cancelled, the paid amount was refunded back to the voucher. So, the sum was now again equal to AED500.

  
  

  I contacted the staff but they were of no help! However, it amazed me that they didn’t refund me the amount paid for the last order, but the order placed via voucher payment was refunded! 

  
  

  Terrible experience!

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• 1.8/5

  Non-Existent Customer Service!

  By Farid
  Posted at Oct 03 2019

   I ordered a few groceries and snacks from Carrefour on 28th September 2019. The order arrived on 30th September 2019. The order had some items missing. I asked the delivery boy, who told me that they aren’t responsible for all this stuff. I must contact the customer service regarding the same.

  
  

  I asked him for the number, he said that it is on the website but I found no numbers! After searching the web, I found a customer helpline. I contacted the same. The executive on call just heard the issue and disconnected the call by saying, ‘I will look into it.’! 

  
  

  Until then, I have called about 10 times but customer service was unresponsive. They picked the call but didn’t address me well regarding refunds or the items. I had paid AED450 for the order, out of which the order received is worth AED200 only! 

  
  

  On 2nd October 2019, I received a call from their customer helpline. The executive confirmed the missing items. He told me that it will be delivered in the evening. He didn’t provide me with any details or order ID. I waited but nobody arrived. I contacted the service but no response. I even contacted them today but received no response from them!

  
  

  I don’t know whether I will receive the missing items or not!

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• 5/5

  Faster Delivery!

  By Amman Zaheen
  Posted at Sep 17 2019

   Very good services!

  I ordered Toiletries from Carrefour for AED397. The order was placed on 11th September 2019 and the payment was made online. However, I received an order confirmation but no expected delivery date was mentioned in it. I waited for a day and when no email regarding the same was sent, I decided to call the customer support. The executives at customer support were very helpful.

  
  

  The executive told me that the products will be delivered by 15th September 2019. It is an auto-mailer and can miss a few information. He sent me another email with the date of delivery and provided a link through which I can track my order status by entering my email ID. 

  
  

  

  
  

  The order arrived on 15th September 2019. The delivery man had kept the box safely and has not tampered. He matched the products from the bill; took my signatures and delivered the products. All of the products were bubble-wrapped. 

  
  

  Carrefour’s home care products are worth it. Especially the glass cleaner, which is superb. Every other time, I use it to clean the windowpane, it clears within a few minutes and no dust or marks are seen. All of the products are of great quality!

  Highly Recommended!

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• 5/5

  No Delivery Charged!

  By Sanaz Saedi
  Posted at Sep 06 2019

  I have paid a lot of delivery charges on my orders from Carrefour, which made the order quite expensive. But this time they had free delivery on all orders. 

  
  

  I ordered chocolates and candy boxes worth AED100. The order placed on 1st September 2019 was to be delivered on 4th September 2019. The bill was paid online and no delivery charges were added to my bill. However, no other extra charges were imposed. So, ordering from them was smooth and convenient. 

  
  

  

  
  

  The delivery arrived on the scheduled date. The items arrived were fresh. Their packaging was very good to prevent any damage and to protect them from staling. The candies weren’t sticky like it gets in the summer season. I refrigerated both of the items because the heat can affect their life span. 

  
  

  I would recommend shopping from Carrefour because of faster delivery and great deals!

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• 5/5

  Fastest Delivery!

  By Heniya Abid
  Posted at Aug 28 2019

  I ordered groceries from Carrefour for the first time and was amazed by their delivery services. The order was placed on 27th August 2019 at 8:00 PM and I received the order on 28th August 2019 by 11:00 AM. It happened with me for the first time that I ordered online received the order within 12 hours!

  
  

  I ordered beef cubes, cheese balls, kiwi and shrimps for AED41.67. I placed the order for COD. the delivery man arrived in the morning and called me before arriving. He brought the products in a carton and provided me with the products referring to the bill.

  
  

  The items received were fresh and packed in such a manner to prevent it from staling. All of the items were to be stored at 4 degrees or below. The order received was complete order. I would now order groceries from Carrefour only because of its fast delivery. 

  
  

  I would suggest others too to purchase groceries from Carrefour because it sells fresh food and on time!

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