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Reviews

• Fooling Customers

  3.3/5
  By Nagma Mirajkar
  Beauty products

  I had ordered:

  • St. Ives Gentle Smoothing Oatmeal Scrub and Mask

  • L’Oreal Paris Pure-Clay Brightening Mask

  • Cool and Cool Regenerating Face Scrub

  
  

  All of these products had cost me AED150. The payment was done well in advance and I was expecting delivery of the products by 12th August 2019. I had easily tracked my order with the help of the tracking ID.

  
  

  So, the products arrived on 12th August 2019. I am using these products from the last 3 years and they suit my skin type. But, this the products reacted on my skin! I checked the consistency of the cream and all the products were manufactured in August only!

  
  

  The day the products arrived, I used the oatmeal scrub and mask. After using it, the skin looked fresh and regenerated. But the next day, I saw little pimples on my cheeks and forehead. So, I didn’t use the brightening masking. 

  
  

  

  
  

  I went to the doctor, who told me that I have used an expired product or the product contained any allergic substance. I told him that I have been using it for three years and it never reacted in this manner before. Also, the products are not expired!

  
  

  After getting home, I called Carrefour’s Customer Care and reported the issue. The executive asked the product’s lot no. I provided her with all the details

  
  

  And she informed that the product delivered is not expired but this whole lot had substances that can be allergic. Also, many people have reported against it.

  
  

  She said she will send another fresh product and I shall not use that one again! I don’t understand then why did they deliver products from the faulty lot then?

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• On-time Delivery

  5/5
  By Afia Amman
  Headphones

  I placed an order for Sony headphones MDR-ZX110LP worth AED69. The order was placed on 4th August 2019. The expected delivery date was 13th August 2019 and with the help of the tracking ID, it got easier for me to track my order.

  
  

  However, the delivery man arrived two days before the expected date of delivery. The delivery man handed me the parcel in good condition and was polite and patient. I didn’t have a change, so he went to the nearby store and got the change himself!

  
  

  

  
  

  I would rate 5 stars for his services! The product in the package was well packed! The headphones also worked well! Their built and sound is perfect. The extra-deep bass effect makes acoustic music sound so soothing. The headphones are handy and can be taken anywhere. Also, the ear cup design is little swivelled which makes it more comfortable and sets easily.

  
  

  I would recommend this product because of its sound, proper functioning, live acoustic feels and all of this in just AED69!

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• Do not order with them

  2.8/5
  By Leena Hamid
  Multiple Products

  I placed an order on 28th July 2019 from Carrefour. The order contained groceries and non-food items. I had scheduled delivery by 29th July 2019 at 3:00 PM. I received an order confirmation and had made the payment online. 

  
  

  Order ID: 14310113126909

  Items Ordered: Beef Cubes

  Egg Whites x30

  L’oreal Paris Elnett Satin Hairspray

  
  

  I waited on 29th July 2019, for my order to arrive. But, neither the delivery man arrived nor any information was provided for the same. I contacted the customer care right away to know the status of my order.

  
  

  The customer executive on call was not at all supportive when I told her that order was not delivered on the scheduled time. She told me that an executive will contact me in half an hour to resolve the case. I waited till 6:00 PM but received no call from them. 

  
  

  On 30th July 2019, I tried again but nobody picked up the phone. Every two hours, I tried to call them but received no response. Around 7 in the evening, I received a call from their customer care that the order was cancelled by the delivery man because nobody came to pick the order. 

  
  

  So now they are excusing about the same. I am not a working woman, I stay at home the whole day and nobody arrived to deliver the order. I asked the lady to refund my money and to stop making excuses! To hide their mistakes, they blame the customer for it!

  
  

  She told me that the amount will be credited into my account by 5th August 2019, and nothing has been done yet. I received no money!

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• Charged for no reason

  3.1/5
  By Aleema Khatoon
  Groceries

  Order No.: 14358817799689

  Cancellation No.: 1216630

  
  

  I had ordered groceries from Carrefour but due to unavailability of a few items, I had to cancel my order. The mode of payment chosen was COD, so the cancellation was easy for me. 

  
  

  On 29th July 2019, I cancelled my order and received an email regarding the same along with the cancellation no. and it stated that the dues are clear and no payment is pending.  Even, customer care called me to confirm the same. 

  
  

  The order was successfully cancelled. But, on 2nd August 2019, MyClub card was debited with AED100. I received an email regarding the deduction as the handling and convenience charges. I contacted the customer service for the same and asked about the deduction when I have already cancelled the order. 

  
  

  The customer executive told me that there might be any glitch or something and disconnected the call without even clearing my doubt. I dropped an email to them to refund the deducted amount because it had been debited without any reason. I provided them with my order details and cancellation no. to sort the issue. 

  
  

  I received a call from them on 3rd August 2019 that it was done by mistake and the amount will be credited in my account. Hopefully, on 4th August 2019, I received a refund from them. 

  
  

  From now onwards, I need to be careful while placing and cancelling the order!

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• Quick & Responsive Customer Service

  4/5
  By Amaan
  Groceries

  Order Id:495959

  
  

  Well, I received an incomplete order and was really disappointed by the same since the delivery process of Carrefour is already a little laid back. I ordered for a pack of decaffeinated coffee, chilli mayonnaise, tabasco sauce and dry cream soda from Carrefour. 

  
  

  

  
  

  The order was worth AED290 and I had to pay online since Carrefour accepts COD orders only in selected areas. The delivery was quick and smooth but the problem started only after the delivery. The order was incomplete. 

  
  

  

  
  

  On getting to know about the missing products, I immediately called up customer service and asked for help. I was informed that the remaining products will get delivered within 3-5 days. However, the products were delivered the very next day. Also, no extra delivery charges were taken the second time.

  
  

  Happy and satisfied by the service!

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