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Reviews

• 4.1/5

  Always the best!

  By Faizan Ahmed
  Posted at Dec 03 2019
  store: Amazon AE

  Order Id: 5610091

  
  

  Purchasing products isn’t a big deal but, yes, purchasing good products at reasonable prices is a good deal and Amazon is here to serve the purposefully!

  
  

  I ordered a Juicer-Mixer-Grinder from Amazon worth AED180 from the New Year Sale Section. The good part about ordering this from the mentioned store is that they accept return request easily and help the customers by providing an amazing customer service experience. 

  
  

  The blade of the grinder wasn’t fine and sharp. I placed a request to get the part exchanged but, I was informed that the blade isn’t available and hence, the only thing that I could do in that case was, returning the product. 

  
  

  After accepting the suggestion they gave me, I requested them to get the place a return request. The pick-up was scheduled for the very next day. After the pick-up, I was asked to provide the bank details. Within 3-4 days of the pick-up, the amount was credited back to the account from which I made the payment. 

  
  

  Comment: Highly responsive customer service!   

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• 4.5/5

  Factory New Products!

  By Sahil Khan
  Posted at Aug 19 2019
  store: Newegg

  I was in doubt before ordering from Newegg because I had read some negative reviews about it! Especially, its delivery service is worst!

  
  

  I ordered an Acer Gaming Laptop from Newegg for AED3200. The order was placed and was expected to arrive by 17th August 2019. I chose to pick up the package from FedEx office because it didn’t deliver at my place. It was convenient for me to pick up from FedEx’s office.

  
  

  On 16th August 2019, I received a call from FedEx regarding the product. They had received the product and asked me to pick. I went to their office, the next day and received my product. The package was in good condition and was handed to me. The employers were supportive and guided well.

  
  

  The product was a new factory product and was packed in the Acer packaging. The laptop is of 9th Generation with 16GB RAM. however, its cooling system is better than the Acer Predator Helios. It is a perfect laptop for gaming and photo editing. It has a 6GB graphics card installed. 

  
  

  

  
  

  A must buy product! I will buy from Newegg now because they have gained my trust!

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• 2.2/5

  Products never in stock

  By Mohd. Faisal
  Posted at Jul 25 2019
  store: Newegg

  It is the second time that I had ordered an Xbox which is not in stock!

  
  

  I had placed my order on 12th July 2019 and received confirmation right away after the payment was done. They provided me with a FedEx tracking number to track the delivery of my order. 

  
  

  I was expecting my order to arrive by 18th-19th July 2019. Accordingly, the order status was changing in the app. However, this time I received messages from Newegg about dispatchment of the product and other information.

  
  

  When I tracked the order details on 15th July 2019, it showed ‘In Transit’. I expected it to arrive on time but till 22nd July 2109, it displayed ‘In Transit’. I contacted customer service immediately. At first, nobody picked the call so I sent an email regarding the same.

  
  

  After a few hours, I tried again, this time they picked but nobody was ready to listen and kept me on hold for 30 minutes. After 30 minutes, the employee told me that the product is out-of-stock! How is it possible? When the application displays the order is ‘In Transit’ then how can it be out-of-stock!

  
  

  If the product had been out-of-stock, they should have refunded the amount and cancelled the order other than fooling the customer! I have requested a refund. The request is still pending. I don’t know why aren’t their responsibility towards their duties.

  
  

  Worst shopping site!

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• 3.9/5

  Changed For Better

  By Aarzoo
  Posted at Jul 18 2019
  store: Awok

  I have always had complaints from them due to their no refund policy. But now, their policies have actually changed for good! This “no refund policy” has been abolished and I got to know about the same recently. 

  
  

  I ordered a Portable Electronic LCD Writing Tab worth AED20 only. Though the price of the tab originally was AED 240 but due to the ongoing discount, I got it worth AED19.  Since it was a steal deal, I couldn’t afford missing it. So, the order was placed on 12 July and the (estimated) arrival of the products was scheduled on 29th July 2019 but, to my luck, the product arrived on 18th July 2019.

  

  
  

  The package was handed over to me in good condition. The tab was absolutely damage-free when received. But, I did not receive the charger and the pen that was supposed to come with it. On realizing the same, I contacted the customer help and I was informed that the package will get returned an I will receive the entire amount back due to the unavailability of a fresh package. 

  
  

  The amount was soon refunded. I did not face any problem in the entire process. I had a great experience! 

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• 2.6/5

  Cheap Variety

  By Kabeera
  Posted at Jul 11 2019
  store: Newegg

  When I first landed on their website the first thought I had in my mind was no quality products! Even the images of the products looked fake. The website is not properly designed nor have many options. It provides a user with a poor interface which can affect their purchases.

  
  

  It is worst than other websites that sell used or refurbished goods. After being recommended, I chose to see their website but I didn’t understand why are people even referring it! Whosoever buys products from them will suffer in the end. 

  
  

  My brother ordered a gaming laptop which was ordered on 1st July 2019 and delivered within 5 days. Delivery was on time and no delays but the delivery services are not good. The laptop looked original but display resolution explained everything. The video quality offered should be 4k but it didn’t even work on HD. 

  
  

  Have requested for exchange from the past 2 days but got no response!

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