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Reviews

• 1.7/5

  Account Suspended!

  By Hamidah Yaqub
  Posted at Oct 05 2019
  store: Newegg

  I used Newegg only to get all the software and computer equipment at great prices. But, they suspended my account for no reasons!

  
  

  I had placed an order for a Gaming Graphic Card worth AED1884.34. The order was placed  on COD. the delivery was processed and it was expected to arrive by 8th October 2019. I received regular updates regarding the shipment of the order. 

  
  

  One day surfing through the net, I found that some other website is selling the same graphics card in just AED984. It had the same features and was newly manufactured, still it was priced at AED984 almost AED900 less than that of Newegg’s. I contacted the support to cancel my order.

  
  

  The customer executive asked me the reason for cancellation. I told the truth and told him that I got the product at a much lower price than yours. The order was cancelled. Later that day I opened Newegg to check some other products, where I got to know that my account has been suspended. 

  
  

  I contacted the support which is not available because they have blocked my number even! I do not recommend anybody else to use their services! You can get a much better price on other websites.

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• 2.8/5

  Clearance Sale!

  By Charmi
  Posted at Sep 27 2019
  store: Newegg

  In the name of Clearance Sale, Newegg is selling old refurbished products!

  I ordered a Lenovo IdeaPad Flex for AED3853, which was earlier priced at AED6202. I found it to be a great deal and ordered the same without thinking again!

  
  

  The order was delivered on 19th September 2019. After seeing the product, I could easily recognise that the product is not new and a refurbished one! Firstly, the person selling that is Deal Kings didn’t check the laptop completely. 

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  The laptop wasn’t reset. It had the pictures and other documents in the laptops. I contacted the customer support who redirected to Deal Kings’ customer support. Deal Kings denied to take charge of this and told me to delete all the data. 

  
  

  I was so frustrated at that person that I clearly asked him to take his laptop and refund my money! He disconnected the call and blocked my number. I tried to connect but lines were busy. Even, Newegg’s customer support was not reachable.

  I sold the product in a nearby reselling shop for just AED4078. Thankfully, the deal was profitable for me but I won’t recommend Newegg to anybody!

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• 2.6/5

  No Customer Service

  By Maarib
  Posted at Jun 03 2019
  store: Amazon AE

  Absolute nonsense!

  I ordered the product for my convenience, not for the company service station.

  Order Id: 2314571

  Ordered a Dell XPS 9360 laptop from Amazon. There were no issues in ordering and delivery but the main problem was the product. The product worked really well for the first 3 days and then started hanging and after a few days, it completely stopped working. 

  
  

  I complained against the same and an executive came and picked it up free of cost since it was still in the guarantee period.  The product was picked on 15th May 2019 and was supposed to be delivered back by 25th May 2019, however, it still hasn’t been delivered. 

  
  

  I tried reaching out customer service and the executive that came to pick up the laptop but nobody answers with certainty.

  
  

  They seriously lack good customer assistance!

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• 2.8/5

  Absolutely disappointed!

  By Rakeem
  Posted at May 28 2019
  store: Amazon AE

  Made my gaming experience hell!

  So, the gaming laptop that I took after a lot of planning and saving, now I feel has been proved to be a total waste of money.

  I ordered a gaming laptop, HP Omen worth AED 2,459(Order Id: 2956930)  from Amazon.ae due to the exceptional quality that it has served its customers with. But, my experience was quite contrary to the ones I heard. 

  
  

  The laptop came with a site warranty of 6 months however, started hanging and conking off within a month. On complaining about the same, I was informed that I need to contact the company service centre and not the seller.

  
  

  Company Customer service told me that complaint must be registered via Amazon only. 

  
  

  The pick-up executive arrived after continuous complaints but again, the product wasn’t picked up as the hard copy of bill enclosed with the package wasn’t there with me.

  
  

  Absolute disappointment!

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