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Reviews

• 4.3/5

  Taxi With A Cause!

  By Nazif Al- Samarrai
  Posted at Dec 07 2019
  store: Careem

  Careem is, without a doubt the best taxi service in all of UAE. I do not prefer any other taxi service as Careem supports a cause as well and also helps the customers be a part of little kindness. 

  
  

  
  

  Caareem gives an option to its commuters to collect reward points with each ride which can then be redeemed either for some offers or can be donated to different people that need it the most like the refugees or children education.

  
  

  
  

  The ride-booking app is really easy to use and the rides are usually available with not having to wait for too long. On my previous ride from Sharjah International Airport- American University of Sharjah which I booked on 29 November, I completed 500 reward points on the app. 

  
  

  
  

  I had the option of either using them for my further rides and offers or I could use them to donate it through Careem. The best part is that there is no sort of obligation towards only using the reward points for donation.  But I went ahead and used all my points for donating and I was quite sure that would go the right place. 

  
  

  
  

  This is a great cause that Careem is working towards. Kudos to their efforts. Not many companies thinking about anything other than just earning maximum profit. 

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• 4.4/5

  What a Lovely Experience!

  By Karishma Khurana
  Posted at Dec 07 2019
  store: UBER

  Well, on a lovely day like today, why would anybody sit at home and waste time? With this mood, I decided to step out and visit Burj Khalifa today. Since taking a taxi or cab is the most convenient way to reach the destination, I decided to take one.

  
  

  Legitly, the price that I should have paid after getting down was AED35 but, due to the availability of the coupon, I had to pay AED28 only. The experience, in general, was a good one. The reason behind writing this up is the courteous behavior of the driver named “Abdul.” 

  
  

  Since the app has certain navigation associated issues, the pick- up address that it traces is approximately 3-4 minutes walking from the actual address. I called up the driver to instruct him to the accurate address. He had no objections to it. The pick-up was done on time and the overall journey was convenient enough. 

  
  

  Suggestion: The routes need improvement. The route that was being shown was a long one. Please have a look at it. 

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• 3.3/5

  No Careem Gold Status For Me?

  By Yunus Sharifi
  Posted at Dec 07 2019
  store: Careem

  Do not get allured what these people at Careem do. They ask you to keep using their app and become loyal customers to start enjoying some exclusive offers after a while. This mostly doesn’t happen though. 

  
  

  
  

  Every customer that completes 15 rides in a month gets upgraded to the Gold status by Careem and gets additional benefits like ‘priority support’ and 50% more points on each ride. 

  
  

  
  

  I use their taxi booking app to commute from my home to the office every day which means that I take more than 15 rides in a month. However, it’s been 2 months that I have not been upgraded to the gold status.

  
  

  
  

  When I realized this on 29 November, I called the customer support number at 04 440 5222 to ask them what the matter really is. They clearly are running a scam offer which they said they ‘only give to 500 customers per month’ which is nowhere mentioned in their policies. I was given no assurance as to when I will be able to become a golf member.

  
  

  Suggestion: Careem services need to be more transparent with their customers about the offers and rewards that they otherwise claim to give to everyone but somehow it doesn’t end up happening. 

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• 4.5/5

  Timely Service!

  By Mehran
  Posted at Oct 17 2019
  store: UBER

  I had booked an Uber at midnight to reach the nearest hospital!

  
  

  I was residing at the Atlantis Palm Hotel in Jumeirah. I came with my family to spend a few days. My son got sick and we had to reach the nearest hospital. We got him checked at the Emirates clinic but they asked me to meet the doctors at Al Garhoud Hospital. Immediately, I booked a cab. 

  
  

  The cab arrived within a few minutes. The driver that there is some emergency. He took the shortest routes to reach the hospital. We reached the hospital within half an hour. The payment was done in cash. The driver waited outside the hospital until we finished all. 

  
  

  After we were done with the medication, I received a call from the driver that he is waiting outside. I was so amazed by the driver. He has been so kind to us. My son was injected and he was unconscious. The driver asked whether I would like to see any other doctor or not. 

  
  

  He dropped us back to the hotel and took no money for it. I had insisted him and forcefully gave him AED100. The driver had a big heart. The stay in Dubai was best and I did meet great people!

  
  

  Recommended!

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• 1.3/5

  Never on time!

  By Aariz
  Posted at Oct 17 2019
  store: Careem

  I missed my flight because the cab didn’t arrive on time! Will Careem pay for my loss?

  
  

  I had a flight from Dubai International Airport to Sydney. I was running on time and scheduled the cab well in advance. The flight was scheduled at 15:30 hours and my cab was scheduled at 12:30 hours. I waited for the cab until 14:00 hours. When I knew that I would surely miss my flight!

  
  

  I kept on calling the driver who said that he will arrive in a minute or two. Until 14:00 hours, he kept saying the same. From my place, Airport is about an hour away.so, I thought that I might reach the airport on time! But, I couldn’t make up for the flight. 

  
  

  The driver arrived at 14:10 hours. He did try to drive faster so that we could make it. We reached the airport for half an hour before the flight. but , the doors were closed. I requested the staff to let me go but they didn’t allow me. I have complained about the driver, hoping they would take action. Nothing has been done against him yet!

  Worst services!

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