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Reviews

• 5/5

  Great Cab Drivers!

  By Yamana Mian
  Posted at Feb 20 2021
  store: UBER

  I must say, Uber drivers are the best. I had a very bad day at work. I was angry and did not want to speak to anyone so I left my building, booked an Uber and just waited for the driver to come. 

  
  

  I could see the drivers location in the app and he was not far away. He came on time which kind of was satisfying. 

  
  

  I got into the cab and the ride started. Suddenly he asked me if I was comfortable and asked me if I wanted to talk. I was feeling comfortable so I started talking to him. 

  
  

  He told me about his family and how he loves his job with Uber as they pay him well enough to survive in the UAE. I must say hats off to this company for taking care of the riders as well as the drivers. 

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• 5/5

  Reached home safely!

  By Sameen Moustafa
  Posted at Feb 20 2021
  store: Careem

  This is my personal experience with Careem. It was late in the night and I had just left office. Surprisingly there were no local cabs around the Dubai mall and my phone’s battery was very low also. 

  
  

  Booking a cab is a time taking task and I was worried that my phone can get switched off while booking.There was no other option but to take a chance so I booked Careem. The app is so easy to use and fast that it did not take me more than a few seconds to book a cab. 

  
  

  Driver reached the destination and he quickly started the ride. I remember I took the cab at 10:00 PM and I reached home at exact 10:25. I can never thank Careem service enough for helping me that day.

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• 4.3/5

  Taxi With A Cause!

  By Nazif Al- Samarrai
  Posted at Dec 07 2019
  store: Careem

  Careem is, without a doubt the best taxi service in all of UAE. I do not prefer any other taxi service as Careem supports a cause as well and also helps the customers be a part of little kindness. 

  
  

  
  

  Caareem gives an option to its commuters to collect reward points with each ride which can then be redeemed either for some offers or can be donated to different people that need it the most like the refugees or children education.

  
  

  
  

  The ride-booking app is really easy to use and the rides are usually available with not having to wait for too long. On my previous ride from Sharjah International Airport- American University of Sharjah which I booked on 29 November, I completed 500 reward points on the app. 

  
  

  
  

  I had the option of either using them for my further rides and offers or I could use them to donate it through Careem. The best part is that there is no sort of obligation towards only using the reward points for donation.  But I went ahead and used all my points for donating and I was quite sure that would go the right place. 

  
  

  
  

  This is a great cause that Careem is working towards. Kudos to their efforts. Not many companies thinking about anything other than just earning maximum profit. 

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• 4.4/5

  What a Lovely Experience!

  By Karishma Khurana
  Posted at Dec 07 2019
  store: UBER

  Well, on a lovely day like today, why would anybody sit at home and waste time? With this mood, I decided to step out and visit Burj Khalifa today. Since taking a taxi or cab is the most convenient way to reach the destination, I decided to take one.

  
  

  Legitly, the price that I should have paid after getting down was AED35 but, due to the availability of the coupon, I had to pay AED28 only. The experience, in general, was a good one. The reason behind writing this up is the courteous behavior of the driver named “Abdul.” 

  
  

  Since the app has certain navigation associated issues, the pick- up address that it traces is approximately 3-4 minutes walking from the actual address. I called up the driver to instruct him to the accurate address. He had no objections to it. The pick-up was done on time and the overall journey was convenient enough. 

  
  

  Suggestion: The routes need improvement. The route that was being shown was a long one. Please have a look at it. 

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• 3.3/5

  No Careem Gold Status For Me?

  By Yunus Sharifi
  Posted at Dec 07 2019
  store: Careem

  Do not get allured what these people at Careem do. They ask you to keep using their app and become loyal customers to start enjoying some exclusive offers after a while. This mostly doesn’t happen though. 

  
  

  
  

  Every customer that completes 15 rides in a month gets upgraded to the Gold status by Careem and gets additional benefits like ‘priority support’ and 50% more points on each ride. 

  
  

  
  

  I use their taxi booking app to commute from my home to the office every day which means that I take more than 15 rides in a month. However, it’s been 2 months that I have not been upgraded to the gold status.

  
  

  
  

  When I realized this on 29 November, I called the customer support number at 04 440 5222 to ask them what the matter really is. They clearly are running a scam offer which they said they ‘only give to 500 customers per month’ which is nowhere mentioned in their policies. I was given no assurance as to when I will be able to become a golf member.

  
  

  Suggestion: Careem services need to be more transparent with their customers about the offers and rewards that they otherwise claim to give to everyone but somehow it doesn’t end up happening. 

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