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Reviews

• 1.8/5

  Do not deserve another chance!

  By Tausif Raen
  Posted at Oct 22 2019
  store: CARREFOUR

  After a failed delivery and no refunds, I decided to give Carrefour another chance! Yet, they are still the same and not worthy of another chance!

  
  

  Due to a bad experience last month, Carrefour sent me a voucher of AED500. I didn’t want it to go to waste, so I decided to order a few items and use this voucher. However, Carrefour intends to loot the customer and not to provide them with the items they had ordered. 

  
  

  After the order was placed, the amount was adjusted in the voucher amount and I had to make no payment. The order was placed and was expected on 17th October 2019. I was eagerly waiting for my order to arrive because I couldn’t trust them again. 

  
  

  I received regular delivery updates from them, which was a great relief for me. On 17th October 2019, I waited all day but nobody arrived. I was again messed with their services and called them to confirm the status of my order. 

  
  

  Nobody picked the call! I was frustrated now with their careless behaviour. I waited another day and when nobody arrived. I headed to the app and cancelled the order. As soon as the order was cancelled, the paid amount was refunded back to the voucher. So, the sum was now again equal to AED500.

  
  

  I contacted the staff but they were of no help! However, it amazed me that they didn’t refund me the amount paid for the last order, but the order placed via voucher payment was refunded! 

  
  

  Terrible experience!

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• 1.7/5

  Local Products!

  By Simran
  Posted at Oct 16 2019
  store: Awok

  I ordered an HTC 3 layer Steamer pot for AED39. The product was originally priced at AED129. Due to the availability of discounts, I got a 70% discount. After seeing the good reviews, I ordered the same on 9th October 2019. The order was expected to arrive on 13th October 2019.

  
  

  I received regular delivery updates. The order was late by one day. I received it on 14th October 2019. The payment was made in cash. The steamer was well packed in a box. As I opened the box, I saw this big container which is lightweight. I was happy that it will be easy to move from one side to another. 

  
  

  I decide to make dimsums, as the material was ready. I placed the dimsums in the container, filled in a little water underneath and lit the stove. It was to be kept for 30 minutes. After 30 minutes, I opened the lid and found that the dimsums were still the same and not steamed. 

  
  

  I checked whether the stove worked or not. But, every other thing was fine. I checked the steamer, cleaned it and placed it again for more than 30 minutes. This time, I kept it on the stove for an hour almost. After an hour, when I checked the same, they were steamed but the filling inside was still uncooked. 

  
  

  I contacted the customer support and told them the issue. They denied any exchange or replacement. I asked the executive to at least send somebody to fix the issue if you cannot exchange or replace it. The executive disconnected the call! The steam container is of worst quality!

  
  

  Not at all recommended! 

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• 5/5

  Quality Products!

  By Dania
  Posted at Oct 14 2019
  store: HM

  I purchased Hand Woven rug with Jute worth AED139 from H&M. The product was available online only because of being exclusive. I ordered the same on 7th October 2019. The payment was made online. After making the payment, I received an order confirmation and order details.

  
  

  The order was expected to arrive within three days of ordering. I wasn’t expecting an early delivery because of past experiences but received the same on 10th October 2019. The rug was rolled in and packed in a thick jute cover. I was happy that they haven’t used plastic poly bags to pack it. 

  
  

  The delivery boy had handled it very well. There was no damage and the packaging was perfect. After receiving the order, I kept the packed rug in the living area. After clearing up the mess, I opened the rug. The jute bag can be reused to cover the rug. 

  
  

  

  
  

  The rug is soft and woven so perfectly. The colour is also very beautiful.  The print is perfectly woven. The best part is that it can be machine washed in both cold and hot water. It is a good quality product!

  
  

  Highly Recommended!

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• 1.7/5

  Zero Quality!

  By Alisha Mahajan
  Posted at Oct 14 2019
  store: OVERSTOCK

  The products listed on Overstock are very expensive but the quality of the product is very poor!

  
  

  I ordered an outdoor rug for AED470 after applying discounts. I purchased this expensive rug keeping in mind the quality of the product! Overstock is known for quality products. The order was expected to arrive on 11th October 2019. 

  
  

  On 11th October 2019, I received the parcel from Overstock. The rug was well wrapped in a thin plastic sheet and kept in a rectangular box. The first thing that I didn’t like was the use of plastic. They had used a lot of plastic sheets. It took about 5-7 minutes to open the sheet wrap. 

  
  

  After opening, I could see the rug quality which was not acceptable. The rug stank in the first place. I thought it might be the wrapping but it was the rug itself. However, the dye was coming out. My hands were all blue. Besides, the threads were coming out from the sides. The rug is overdyed that it has faded from a few sides!

  
  

  

  
  

  I contacted the customer to get it exchanged. But, it couldn’t be exchanged. I bought it in the sale and the product is neither refundable nor exchangeable. I had not read the T&C’s. I was so frustrated and disappointed with myself how could I make such mistakes!

  
  

  Bad choice!

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• 2/5

  Broken Trinket Bowl Received!

  By Amaira Khan
  Posted at Oct 11 2019
  store: Plugins

  Item Purchased: Trinket Bowl

  Amount Paid: AED12

  
  

  I ordered a Trinket Bowl from Ace on 8th October 2019. The bowl cost me AED12 which is a crystal bowl. I have a great collection of trinkets and I always lose a few. I keep my stuff here and there causing it to lose. I looked forward to purchasing this because it was handy. 

  
  

  The product was expected to arrive on 10th October 2019. The delivery man arrived on 10th October 2019 in the morning. I received the order from him and paid the exact amount. The box was well packed that I was sure that the product will be safe inside.

  
  

  When I opened the box, I found that the bowl was kept without any bubble-wrap. The bowl was broken. I was so frustrated at the moment that I called customer service to replace the product. I asked them to replace the product but the customer executive on call denied to exchange the same. 

  
  

  

  
  

  I emailed the image of the broken bowl to them but they haven’t taken any action against the same. I am so disappointed about the same! Hope my case is resolved soon!

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