Deliveroo UAE Voucher Codes, Discount Codes, Coupons and Offers

Reviews

• 4.3/5

  Get the fresh food!

  By Rizwan
  Posted at Oct 18 2019

  Deliveroo is the fastest of all! I have had a bad time with food delivery apps because I never got my food on time due to which it turned out to be a mess and not fresh! However, since I started using Deliveroo all my worries are gone!

  
  

  I order breakfast at my office from Freshii and it has been a year. Nevertheless, food wasn’t delivered on time! Since I have started ordering it from Deliveroo, the food arrives to be fresh and not soggy. Yesterday, I ordered a salad bowl and vegetable burrito for AED70. The payment was made online. 

  
  

  Live tracking was available on the application, which helps a lot in tracking the order. The delivery boy had picked up the order at 11:15 AM and was out for delivery. I never expected such fast delivery but Deliveroo believes in delivering hot and fresh food. 

  
  

  

  
  

  The order arrived at my office by 12:30. It was fresh and the burrito was crispy and not soggy like before. Even, the crispness of the lettuce was maintained. I am very happy with their service! 

  
  

  Highly recommended!

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• 5/5

  Krispy Kreme is the best!

  By Rahima
  Posted at Oct 11 2019

  Deliveroo and Krispy Kreme both have the best services in town!

  
  

  I ordered a pack of doughnuts worth AED59 from Krispy Kreme via Deliveroo. The delivery was made on time. I was very happy that the order placed arrived within 30 minutes. However, I was about 40 minutes away from the outlet!

  
  

  I didn’t expect it to arrive on time because most of the orders were delayed before. Now, Deliveroo has started to improve its services. The driver was very polite. He accepted the cash payment and provided me with the exact change. He didn’t take any extra amount from me in the name of delivery or surcharges!

  
  

  

  
  

  The doughnuts were so soft and creamy inside. The pack was assorted with 5 different flavours. All the flavours were delicious! Besides, the packaging was very great. All the doughnuts were placed perfectly and no chocolate spilt out of the box. 

  Highly recommended to order via Deliveroo!

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• 5/5

  Refunded on time!

  By Aish'ah
  Posted at Oct 04 2019

  I had ordered food via Deliveroo which contained an item, I am allergic to. Though I had mentioned the same but still it was added in the meal. I contacted customer support which was unavailable at the moment due to heavy servers.

  
  

  I registered my complaint on the chat support. I received a message from the chat assistant within 5 minutes. I told the issue and it was sorry for the inconvenience caused. She said that they would refund the amount and send in a new order which is egg-free. 

  
  

  I said that I don’t need a refund but please deliver egg-free food at my place. Within half an hour, I received my order. Along with I received a refund of AED320 in Deliveroo wallets as credits. I have never had such a great experience with Deliveroo before. 

  
  

  The staff at the customer support would have never agreed to refund and deliver food. I will recommend you to connect with the chat support if any issue occurs because they reply on time. However, they understand the issue and take a decision accordingly!

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• 1.8/5

  Changed delivery men every 15 minutes!

  By Adiba
  Posted at Sep 27 2019

  I ordered food from McDonald’s via Deliveroo which was expected to arrive by 12:30 PM but Deliveroo was playing by changing delivery men and delivering food after 2 hours of ordering! Is this the service?

  
  

  The food billed was of AED145, payment was done online and the delivery was expected. At 12: 00 PM, a delivery man named Aziz was allotted who had reached the outlet to collect the food. Within 15 minutes, a new delivery man was allotted named, Hassan. The estimated arrival time also increased to 12:45 PM. 

  
  

  I was curiously waiting for the food to arrive because I ordered food for lunch. I called the Hassan around 12:40 PM, who told me that the delivery man has changed because his bike has no fuel which has stopped in the middle of the street. 

  
  

  So, another delivery man allotted took two hours to arrive at my door. Upon asking the reasons, he started fumbling and made excuses that he couldn’t find Hassan’s location which took a lot of time. The food by then was cold and soggy. 

  
  

  It was tasteless! So,  I reheated the items, which made it edible. But, the experience was a bad one. I regret ordering food from Deliveroo as their services are a mess and they do not have knowledge of how to manage the staff!

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• 5/5

  Delivered on Time!

  By Rabiya
  Posted at Sep 17 2019

  I have used many food delivery apps but never had such a great experience! My food never reached on time and sometimes it tasted so bad that it cannot be eaten!

  
  

  This time I ordered salads and a kids meal from Wildflower Poke. The order was placed at 11:50 AM and was expected to arrive within 30 minutes. I placed the order and the payment was to be done at the time of delivery. After the order was placed, I received the order details and the details of the rider. 

  
  

  I received real-time updates and could track the process on the application. The status of delivery was on time. The driver had picked up the order at 12:10 PM. The delivery man called me before he moved to confirm the directions because he was new to the city. 

  
  

  

  
  

  As he didn’t know much about the city, still he managed to arrive within 10 minutes. I received my order within 30 minutes and was happy with their service. The delivery man had handled the food very well. The packages were sealed perfectly to avoid spillage of food and the burger in the kids' meal had proper sauces and spices. 

  
  

  The food was very delicious and I am happy with the service!

  Recommended!

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