Deliveroo UAE Voucher Codes, Discount Codes, Coupons and Offers

Reviews

• Left food outside!

  4/5
  By Maheen
  Food Delivery

  Order Id: EK5619

  
  

  Do you guys give proper training to your delivery executives??

   Firstly, your delivery executives never arrive on time and then throw tantrums in delivering the order. I ordered a mutton korma thali from Sharjah Restaurant. Deliveroo was supposed to deliver the food within the given time (35 mins).  

  
  

  The food package was picked up from the restaurant within no time but it was only after the pick up that I started facing all sorts of problems. 

  

  
  

  The app displays the details about the delivery executive and therefore, I took up his number from there to call him up. The way to my house is a little messed up and therefore, I just wanted to tell him about the landmarks. His number was constantly unreachable. I called up the customer service to inform them about the same. 

  
  

  The calling executive said that they’ll call me back once they connect to him. But, I did not receive any call from the company’s end. Since it was a prepaid order the delivery executive was least bothered to deliver the food safely. 

  
  

  He just threw the package outside the door and left without knocking or ringing the bell. I again called up the customer service and registered a complaint regarding this matter. I was informed that justified action will be taken once they get in touch with the delivery executive. 

  
  

  Also, an amount of AED100 was credited back to my account within 2 days of the incident. 

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• Cold Food & Ambiguous Answers

  3.1/5
  By Amjad
  Food Delivery

  I really loved their services till last month and therefore was giving them chances. But, things have not changed.  The drivers that now arrive with the food malhandle it. This time I thought of ordering a fresh veggie pizza from a store nearby and Deliveroo was supposed to deliver the same. I placed the order using the Deiveroo app at 1:00 PM. The estimated time to get the order delivered was 40 minutes. 

  
  

  While placing the order, I could easily look for various pizza and pasta options. Also, customizing the pizza to suit my taste wasn’t a difficult job at all. The food was handed over to me within 30 minutes in a well-packed state. The only issue that I faced was regarding the way it was delivered. The pizza was absolutely cold, cheese stuffed in the crust was no more liquidy. 

  
  

  On calling up the customer service to inform about the same, I was told that they just guarantee the delivery and that they cannot do anything about the food being cold. After the call, I received a message from their end “We regret the inconvenience caused to you. We hope to serve you better in the future.”     

  
  

  I won’t recommend their services to people. 

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• Wrong Order

  2.5/5
  By Tausif Raen
  Shakes

  We ordered shakes from Barry’s through the app worth AED200(including delivery). The order was confirmed by the Restaurant and we could track our details.

  
  

  As per its policy, Deliveroo delivers food within 30 minutes of the order. My order came exactly in 30 minutes but the delivery boy delivered the wrong order. 

  
  

  Order ID: #OO90843578

  We ordered:

  -Skinny PB (Vanilla & Chocolate) AED36.75 each

  -Basically Air AED36.75

  -Raspberry Pie AED42

  
  

  

  But, we received a completely different order! We received the shakes but different flavors. We contacted the restaurant as the delivery man was not at fault. So, the restaurant labeled the orders wrong due to work pressure. The support assistant was kind enough to replace our order and provided the next order in just 15 minutes and we even got a free whey shake! 

  
  

  Amazing experience!

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• Food arrived cold

  2.4/5
  By Sana Khan
  food order

  Choosing Deliveroo every time for food delivery is because it delivers food within 30 minutes of the order and the food delivered is hot.

  But, this time the order arrived late and was cold. And that’s where the issue started. So, I ordered a Pizza and a Burger (Order ID: #27896790PM) for AED105. After confirmation, I could track my order the moment it was picked up from the store.

  The order was picked up on time as we saw the updates still, we do not know where did the delivery boy went that it took him 1 hour to deliver food. 

  Firstly, the food came late and secondly, it got cold and the pizza slices dried up.

   

  I complained to the customer care to get my order replaced and in a rude manner, the support executive refused to replace my order and forced me to rate them 5 stars.

  A very bad experience till now!

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• Misleading Deals

  1.7/5
  By Mehran Burhan
  Food Order

  I ordered 2 for 1 deal from "Balance." While adding the items to cart I noticed that the food items I chose cannot be added under this deal. According to the information provided and what I understood, it meant that either I have to place two identical orders to get 50% off or place an order from the store and the discount will be applied automatically!

  
  

  Isn’t the information misleading? I spent almost 30 minutes to place my order. I tried different combinations: adding food items with the same price, or from the same category or even a particular category but the deal did not work!

  
  

  I thought maybe I am placing the order wrong way but when contacted customer support regarding the issue, I got to know that it is not what it looks like to be! With the selected restaurants, the deal was also valid on various food items and not everything. If I order sandwiches and any other diet food, I will receive 50% off.

  
  

  Wouldn’t it have been easier if they had already made it clear in the banner itself? As it just mentions 2 for 1 on selected Restaurants but not the items or cuisines it includes! 

  
  

  Suggestion: Refer to the T&C’s of the deals and offers properly to avoid any sort of confusion!

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