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Reviews

• Nothing Bad to Say!

  5/5
  By Adiba
  Flight Booking

  From where should I start because I have a lot of good things to tell about them!

  
  

  The staff of Turkish Airlines is one of the best staff that I have come across. The staff is doing a stellar job in providing its passengers with the best experience. On my flight to Karachi, I had the best experience of my life! It was the first time, I had booked Turkish Airlines. 

  
  

  I was afraid because a few reviews I read stated bad about their flights and services. I was travelling in the economy so, I feared more. But, all my fears were gone when I stepped in the flight. The flight was wide enough. There was enough area to walk through the aisles. The seating was not congested.

  
  

  The seats were very much comfortable. There was enough legroom available. However, one could recline their seats without hitting the passenger behind. The food served on flight was also delicious. They had packed the food containers to preserve the taste and flavours. The menu had a variety of dishes. 

  
  

  My experience was a great one because their staff is very much supportive! I suggest you book Turkish Airways!

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• Terrible Services!

  2.5/5
  By Hassanan
  Flight Booking

  I don’t understand why do you allow your passengers to choose their seats when you have to change their seats at the time of boarding?

  I was travelling to Jeddah from Abu Dhabi on 16th September 2019. At the time of booking, I was given a chance to choose my seat. I selected a window seat in the front lane and booked the flight. I had made the payment and received confirmation from the airlines regarding the booking.

  
  

  I had reached the airport on time on 16th September 2019. Security check and check-in went smoothly. At the time of collecting the boarding pass, I noticed that the seat they had provided me with is not the one I had booked online at the time of booking.

  
  

  I went to the customer desk to clear the query and they told me that the aircraft was changed so, we allotted the seats accordingly! It was a genuine reason so I had no say in it. I went on to board the flight. The staff was welcoming. The flight departed on time.

  
  

  After an hour or so, I saw that a window seat is vacant. I asked the flight attendant that can I switch seats, she denied saying that the passenger is already sitting there who has just gone to the washroom. Though from past one hour, I saw nobody sitting theirs!

  
  

  At the time of serving food, the flight attendant was quite rude! They served us the food but didn’t know how to place it on the table. It looked like they are throwing the plates. I can understand that Economy class seats are congested but they should keep calm because this is their work! It seems like they didn’t like their job!

  It was a terrible experience!

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• Very Comfortable!

  5/5
  By Fathima
  Flight Booking

  It was my first time travelling with Turkish Airlines and I had the best experience of my life!

  Usually, the seats near exit are not spacious enough but on a Turkish aircraft, I had an amazing experience. There was so much legroom that I could easily stretch my legs. Also, the flight isn’t that expensive. I was travelling to Doha and the booking cost me AED890. 

  
  

  

  
  

  The booking cost included meals, taxes, booking fees and other surcharges. The had the booking done for premium economy. The attendants were very quick to serve every passenger. There was a variety of food options available and the food was tempting. It was delicious. 

  
  

  

  
  

  Entertainment was the complete fun package of comedy shows and movies. I enjoyed watching ‘The Kapil Sharma Show’ and laughed my heart out. The trip was fun and I had a very comfortable flight. 

  I would recommend booking Turkish Airlines!

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• Excellent Services!

  5/5
  By Faraz
  Flight Booking

  Turkish Airlines is the best airlines that I have travelled with yet!

  It was my first time travelling with Turkish Airlines! I was travelling from Abu Dhabi to Istanbul. Firstly, the booking was not at all expensive! It just cost me AED1288 which included food and other charges! I booked a business class ticket, so I received early check-in link to avoid the rush at the airport!

  
  

  The airport staff was very supportive. They helped through all the process. Even the staff onboard was amazing and friendly. Our flight was scheduled to take off at 14:10 hrs and was on time. The business class seats were very much comfortable. The aisle was spacious and every passenger had aisle access without disturbing the other. 

  
  

  

  
  

  On our seats, there was a utility pouch for us which contained brush, sleeping mask, socks, a pillow and a blanket. The staff did a stellar job. The food on the flight was also delicious. The platter contained a lot of items that I hadn’t had before. 

  
  

  Everything was good! I had a comfortable flight and an amazing one because I woke up fresh!

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• Terrible Experience

  2.7/5
  By Farhan Ali
  Flight Booking

  From where shall I start? I had booked a ticket to Istanbul from Sharjah. As I reside in Dubai, I reached Sharjah a day before to avoid traffic and to reach on time. Turkish Airlines provides its passengers with early check-in service to avoid the rush at the airport.

  
  

  Before leaving for the airport, I tried to check-in through the link provided but it was a broken link. So, early check-in was not possible! I had left the hotel on time and reached the airport before time. It took just 30 minutes to check-in and pass the security check. So, everything was going fine until I boarded the flight!

  
  

  

  
  

  I had booked my meal while booking flight tickets. Onboarding the flight, I received nothing from what I booked. I am allergic to milk products and as a welcome gesture, they offered me a milkshake and milk cookies. On being asked to change the food items, the air steward denied for the same and told me that I booked these.

  
  

  I showed him the food receipt and still, he didn’t serve me the booked food items. The flight duration was of four hours and I just had chips and juice that I had carried myself!

  Worst service by Turkish Airlines!

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