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Reviews

• Get the Cheapest Flights!

  4.7/5
  By Ghazal
  Flight Booking

  Turkish airways are for budget travelling!

  
  

  I booked a flight from Sharjah to Singapore for AED2096. The flight was booked in advance for the date 18th August 2019.  I had reached Sharjah airport well on time to avoid any issues. 

  
  

  The flight had a layover at Istanbul Airport for 15 hours, where we were provided with restrooms and a city tour. Everything was included in the tickets. The flight from Sharjah to Istanbul was smooth and comfortable. The staff was very supportive and helpful.

  
  

  

  
  

  The staff at Istanbul airport was also very supportive. The restrooms provided were spacious and cleanliness and hygiene were properly taken care of. Even the city tour was amazing. 

  
  

  The connecting flight was also good. The seats were very comfortable and there was enough legroom available. The staff was also good. The food served was hot and scrumptious. There were different cuisines mentioned in the menu card and a lot of variety available to choose from!

  
  

  

  
  

  Overall, it has been an amazing experience!

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• Beyond Expectations!

  5/5
  By Abida
  Flight Booking

  I wasn’t expecting first-class services for Economy Class passenger while travelling with Turkish airlines!

  
  

  I was flying back to Abu Dhabi from New Delhi on 19th August 2019 and the ticket booked was in an emergency, so I couldn’t get any tickets in business class. I booked one ticket in Economy Class. The seats were very comfortable and reclined well. 

  
  

  

  
  

  There was enough legroom available and even the footrest was there to rest our legs. The staff was helpful and available all the time. They served us food which was hot and delicious. Economy Class usually has a few options to choose but this time I had a variety of options to choose from. 

  
  

  The airlines even provided us with itineraries and served juices after boarding the flight, lunch and at the end. This was one of the best experiences I had. Looking forward to book with Turkish airlines for my future trips!

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• Missed Connecting Flight

  1/5
  By Mir Ahmed
  Flight Booking

  Would it be our fault if we miss a connecting flight?

  
  

  I had a flight booked from Dubai via Istanbul to Barcelona.  I booked both the flights with Turkish Airlines. The flight was scheduled on 23 May 2019.

  
  

  We checked in at Dubai Airport, but later we got to know that the flight has been delayed by 4 hours. Because of the delay, we missed our connecting flight from Istanbul airport. 

  
  

  They scheduled our flight from Istanbul airport at 14:50 and we reached Istanbul at 14:55. The staff informed us that the connecting flight would wait for the passengers but nothing like that happened.

  
  

  We asked them to book another flight for us, for which they said that another flight is in two days. I told them I want an early booking because of an emergency, but it doesn’t matter to them!

  
  

  Neither do they provide us with restrooms nor resolve our issue!

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• Customer Care Not Supportive

  1/5
  By Aayat
  Flight Booking

  Payment Ref. ID: 1092384765

  Booked a flight from Dubai to Istanbul on 30 May 2019 for AED2342 for two. Because of the poor network connection, there was trouble in making payment. After multiple tries, a notification appeared regarding payment. They charged me for booking with Turkish Airlines, but the payment failed on the browser. 

  
  

  I contacted customer care immediately to know if the booking has been done or not. First, nobody picked the call for two hours. I tried all their numbers, but no response. I tried again the next day, and somebody picked. I told them the issue and even sent a screenshot of the message I received. Also, provided them with other details.

  
  

  They said I should wait for a few minutes; they would get back to me. Waited for an hour and again no response. I called and asked for a refund. Filled in the provided form and submitted my request. They informed me that refund request will process in 24-hours and the amount will be credited directly to my account. 

  
  

  Booked the flight on 30th May 2019 and it is 21st June 2019, not a single penny has been refunded yet!

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• Efficient Staff

  5/5
  By Zainab
  Flight Booking

  I have tried Turkish Airlines for over three times by now. As compared to the other companies, Turkish Airlines’s planes are spotless. Cleanliness is my priority.

  
  

  The flight attendants were very helpful. I had my kids with me who felt cold; The flight attendants provided us blankets that came with the package.

  
  

  They also offered a baby bed for my two-month-old baby. The flight attendants were very polite towards us as compared to the other companies. 

  
  

  In addition, they served us with different varieties of food. Even there were options choose from the baby meal. I chose lactose-free food for myself and baby meal. Food served was warm and appetising. 

  
  

  A little more expensive than others, but it is worth paying an extra penny.

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