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Reviews

• 3.7/5

  No refunds on cancellation!

  By Feriha
  Posted at Oct 18 2019
  store: Ejazah

  The customer service is very much helpful and guides a user very well! I had booked a hotel in Al-Ain city. The hotel was City Seasons, booked for 6 nights from 25th October 2019 to 31st October 2019. The booking was confirmed on 9th October 2019. Due to some reasons, I had to request a cancellation.

  
  

  The cancellation policy read cancellation after 17th October 2019 with the charge of AED2597. I had misunderstood the statement. On 16th October 2019, I contacted the customer support to cancel the hotel booking because I was unable to make-up for the dates I have booked. The executive told me that the cancellation can be done on 17th October 2019 and I will receive no refunds on cancelling this booking.

  
  

  

  
  

  I told the customer executive that the message read cancellation after 17th October 2019 charge AED2597. The executive told me that there is no such policy that cancellation is free. The guest has to pay no cancellation charges and no amount is refunded because the amount is adjusted with the booking amount. 

  
  

  I didn’t understand their process. The executive made me understand that the cancellation is nullified as my booking charge will be adjusted as the cancellation charges. It is just that I will not receive any refund on cancelling this booking. So, Ejazah’s policy is that no cancellation is charged but the booking amount is not refunded. 

  
  

  The booking amount turns into the cancellation charges at the time of cancellation! I was satisfied with the customer support but disappointed that I didn’t receive any refunds!

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• 1.8/5

  considered to be the best!

  By Yasir
  Posted at Oct 18 2019
  store: Oyorooms

  Oyo is considered to be the best in the city but I wasn’t expecting such services from them!

  
  

  I booked Oyo 101 Click Hotel, Dubai for 5 nights from 10th October 2019-16th October 2019. The hotel provided me with an airport transfer which arrived on time at the airport. It took 10 minutes to reach the hotel. After seeing the cab service, my expectations got higher from the hotel.

  
  

  As we reached the hotel, the staff was at the door to welcome us. They greeted us and offered welcome drinks and sweets. We were then given the keys to the room. The moment we entered the room our expectations were increased because the room was decorated well and all the amenities were available. 

  
  

  The problem started when we started using the items available in the room. The geyser didn’t work. We switched it on and were expecting that in 10 minutes the water will be heated. After 10 minutes, when I entered the bathroom, the water was still cold. We freshened up and went for lunch. 

  
  

  We complained about the geyser at the help desk and asked them to fix it as soon as possible. The food at the hotel was not delicious. It was just we had it because we paid for it. The chicken was not properly cooked and the gravy was stale. Our expectations were falling. After lunch, we went out for a walk and to the market, where we had delicious cuisines. 

  
  

  We came back at night and still, the geyser wasn’t fixed. We tried to make coffee in the coffee maker and it had a short circuit. We contacted the staff who took away the coffee maker and brought coffee. I asked the staff that the geyser is still not working. The staff told me that the electrician was not available. I was like okay! Then, we switched on the television and there were no networks. I called the helpdesk to ask about this service. They said that there are no networks and we are sorry. 

  
  

  At the end of the stay, it felt like that I paid AED 1598 just for the room and no amenities because nothing worked at the hotel! I would suggest you book any other hotel other than Oyo!

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• 5/5

  Best Deals on this website!

  By Sameer
  Posted at Oct 17 2019
  store: Agoda

  On Agoda, I found this hotel named Gevora Hotel, which is known to be the tallest hotel in the world. I booked 2 deluxe rooms for AED3690.26. The booking was done on 12th October 2019. The booking is scheduled for 18th October 2019-23rd October 2019. 

  
  

  I did the booking in advance because of the great deals. However, this hotel was my first choice because it is near the metro station and its airport transfer is punctual.  While booking, I received a choice of selecting a smoking or non-smoking room. 

  
  

  The booking was confirmed. Besides, I was given cancellation protection to get a complete refund, if I cancel my booking before 17th October 2019. The booking was easier here than other booking websites. Along with it, the airport transfers are free and we got wi-fi service for 24 hours.

  
  

  Great booking website!

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• 5/5

  Amazing Policies!

  By Sabar
  Posted at Oct 16 2019
  store: Tajawal

  I have never received a full refund on my bookings but when I booked a hotel via Tajawal, I received a cancellation policy which will get me a full refund on cancellation before a specific date!

  
  

  So, I booked a hotel in Sharjah via Tajawal for 6 nights for just AED1384. The room booked was a superior including breakfast and other facilities. The bookings were done for the dates 19th October 2019-24th October 2019. Due to some emergency, I had to cancel the booking. 

  
  

  I contacted the customer support to know the details for the cancellation and the procedure. The executive on the call was very kind that he made me understand the whole procedure. On 13th October 2019, I had made the call and processed for cancellation. 

  
  

  If I would have cancelled the same on 16th October 2019, I had to pay extra AED1350. My request was registered on 14th October 2019. I received the refund on 15th October 2019. The complete amount of AED1384 was refunded in my bank account. I was afraid at first that they will send the refund as credits or vouchers. But, I was very happy with their services!

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• 5/5

  Comfortable Stay!

  By Kifayat
  Posted at Oct 11 2019
  store: RADISSON BLU

  A very great stay!

  
  

  I booked a superior room in Radisson Blu, Abu Dhabi for just AED310 per night. The booking done was from 3rd October 2019-9th October 2019. I made the payment in advance. We were provided with an airport transfer. The cab arrived on time.

  
  

  Upon reaching the hotel, we were welcomed by the staff with drinks and sweets. The staff was very sweet. We were headed to the room after having drinks. The room was big and comfy. The view from the balcony was beautiful. With the provision of intercom service, it was easier for us to order a meal.

  
  

  Though the hotel has its restaurant, we preferred to have breakfast in the room. However, for dinner, we used to go to the hotel restaurant where live performances were arranged. The food was delicious. Our package included Breakfast and Dinner. 

  
  

  On our last day, the staff provided us with a few packets of chocolates. The staff is very humble. They are ready to help the guests in any condition. The only drawback was that around the hotel there was construction going on. Otherwise, the overall stay was awesome!

  Recommended for booking!

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