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Reviews

• wait for the delivery!

  4/5
  By Shiraz
  Sneakers

  6thstreet has a great collection but the delivery takes a lot of time!

  I ordered Aldo sneakers worth AED350 from 6thstreet. There was an ongoing sale because of which I received it for AED250. I saved AED100 on my purchase. The order was confirmed and was expected to arrive by 4th September 2019. The date of placing the order was 20th August 2019.

  
  

  I received regular updates from 6thstreet regarding the delivery process. The order was a postpaid one, so there was no issue if it didn’t arrive because that happened with a few users. After reading the reviews like these, I started placing the order on COD. 

  On 31st August 2019, I received a call from their customer support to confirm the delivery address and other details. The executive told me that the order will be delivered by 2nd September 2019. I was amazed by the early delivery. 

  
  

  

  
  

  On 2nd September 2019, I received my parcel and the slip ons looked nice. The box was well packed and even the slip ons fit perfectly. They look good and are very comfortable. I am so satisfied that it arrived and in such good condition!

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• Blaming the Customer!

  1.6/5
  By Vaani
  footwear

  I had ordered peep-toe heels worth AED221 from 6thStreet on 15th August 2019. The order was expected to arrive by 19th August 2019. I received confirmation from the seller and even the order details with a copy of the invoice attached on my email.

  
  

  I was expecting the order arrive on because of the timely updates provided by them. But when I didn't receive anything from them, I called customer service, who told me that the order will be delivered tomorrow. I was satisfied with the answer so, I disconnected the call!

  
  

  But, the product didn’t arrive the next day nor in that week. I called the customer to know the status of my order, where she told me that the order has been cancelled. But, I hadn’t cancel any order! On asking about the same, she told me that the delivery service tried to contact but I didn’t receive their calls, which is absolutely wrong. I didn’t receive any calls from the company!

  They kept on blaming me for the same! I am glad that the order was cancelled because it was on COD and I wouldn’t lose anything!

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• No Support to the Customer

  2.3/5
  By Ashtham
  Multiple Products

  Items Ordered: Vans Authentic Lace Up Shoes

  Sprandi Toe Slides

  Vans Check Pattern Slip Ons

  Amount Paid: AED420

  Ordered ID: 0090811653

  
  

  The order was placed on 15th July 2019 and was supposed to arrive by 25th July 2019. The mode of payment selected was COD. I had to urgently leave for work to another city and was coming back on 27th July 2019. So, I contacted the customer care to change the delivery date as there is nobody who can pick the order on my behalf.

  
  

  The lady on the phone was irritating. Firstly, her training was not done properly. Secondly, her English was poor! She couldn’t communicate properly with me nor understood what I tried to explain to her.

  
  

  All she said was, “Sorry”, “Pardon” as if she just learned these two words. I spoke in the local language and asked her to transfer the call to some other executive. On hearing this she started shouting for no reason and spoke ill and disconnected the call. 

  
  

  As she disconnected, I received an email and a message regarding order cancellation. So, out of revenge, she cancelled my order. I called customer service and my line didn’t connect. I tried through email but nothing worked!

  
  

  I don’t know what to do! I think I have to place the order again but I cannot deal with their customer service!

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• Do not order

  2.8/5
  By Farida Ali
  Multiple Products

  I had ordered a few dresses and 2 pairs of mules for AED430. The order arrived by 29th June 2019. I had tried the dresses and the mules but the dresses arrived were of the wrong size. Mules are perfect and they look amazing on my feet. 

  
  

  

  
  

  I had called their customer care to inform about the delivery of the wrong size. She told me that a delivery boy will come and exchange the product. She provided me with a link and I had to fill the return details. I filled in the details and mentioned the size required. 

  
  

  The delivery man arrived on 8th July 2019, but again he brought the wrong size. Immediately, I dialled their customer care and asked when can they send in the right size because I have a trip in July for which I had ordered these dresses. I had to leave on 27th July 2019 but by then nothing arrived.

  
  

  On 8th July 2019, he picked up the wrong product but I never received the right one! Then I had applied for a refund but again nothing has been done for it!

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• Customer Care of No Use

  3.6/5
  By Ali Zafar
  Sports Shoes

  I would suggest people not to purchase from 6th Street because they have no regard for the customer!

  Order ID: 500225364

  
  

  I had ordered a pair of Sports Shoes from 6thStreet’s online store. My order was supposed to arrive by 15th July 2019, but I received a message from them regarding a delay in delivery. I was happy that at least I was informed about it. 

  
  

  The tracking ID provided was wrong because of which I was not able to track my order. I even called them to at least provide me with a proper tracking ID so that it is convenient for me to track the order.

  
  

  I waited for 5 days but when nothing arrived I had a word with customer care executive and she told me that the order is out for delivery and it might arrive by 23rd July 2019. This time, I was hoping that it will arrive on time but again it got late. 

  
  

  I contacted the customer care but they didn’t pick up my call! However, I have sent them emails but they are not responding! I am fed up with their services now. It has been a month, I have been waiting for my order. 

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