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Reviews

• Fastest Delivery

  4.2/5
  By Shakila
  Beauty and Health Products

  I wasn’t expecting Ounass to deliver within two days of placing the order!

  
  

  Order ID: POU009089701

  Delivered On: 5th August 2019

  
  

  I had ordered a Skin-care routine kit worth AED550 which included products that completely detox and nourish your skin and protect it from sun rays and pollution. 

  
  

  However, It was the first time that I didn’t have to track my order delivery status. The delivery was so quick and made in the provided time. The package was well-packed and handed to me in great condition. 

  
  

  As I opened the box, I could feel the essence in the air. The products are worth every penny spent. After one time use, I can see the visible results and damage repaired!

  
  

  

  
  

  I would suggest working Women purchase this skincare kit because it is a requirement for their skin!

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• Poor Services

  2.5/5
  By Sahir Shami
  Beauty And Health Products

  I had purchased an Aesop body care kit from Ounass worth AED390. The payment was made online and the expected delivery date was 3rd August 2019. I received confirmation and order details via email after placing the order. 

  
  

  I wanted to make a few changes in my order, so I called customer care. The customer care lines were busy due to which I couldn’t connect with the source. After a few hours, I dialled their number again and still no contact with them. 

  
  

  On 3rd August 2019, I received the order as placed without any changes done to it. I wanted to add an extra product to my order. After the delivery was made, I received a call from the customer centre regarding my experience and to fill the form to rate their services.  I asked the lady why do their lines do not connect. She said that she is sorry for the inconvenience caused and I can clear the query now. 

  
  

  As my Ounass account was not working, so I couldn’t add the item in my previous order. She told me that I can now try it again through my account because the bug has been fixed and if it still doesn’t work, I can place an order through the website or by just contacting them.

  
  

  After the discussion, I tried ordering through my account but again it showed an error. I called up the customer service and as always, they were unresponsive!

  
  

  The order arrived was in good condition and the products are amazing. The only drawback is that their customer service is of no use.

  
  

  

  
  

  I bought the product from another store near my house because I cannot hope to get something from Ounass.

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• Good for Cosmetic

  5/5
  By Taqwa
  Beauty Products

  On Ounass you get original products at an affordable price!

  I was fed-up of buying make-up products from different stores and online websites. I always ended up getting either the wrong products, expired or not original that affected my skin! 

  
  

  But, after being recommended by a friend, I ordered a Giorgio Armani fabric Foundation for AED245. The expected date of delivery was 15th July 2019. I wasn’t expecting the product to arrive in two days, but to my surprise, it arrived a day before delivery i.e on 14th July 2019. 

  
  

  

  
  

  So, I couldn’t resist myself from opening the box and use the product. The foundation gave a perfect finish look. The foundation blends properly with the skin and is weightless. However, it did last longer than other foundations.

  Highly recommended for the make-up freaks!

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• Worst Product!

  3.3/5
  By Tahniat
  Facial Masque

  I have been using Kiehl’s Ultra Facial Overnight Hydrating Masque from past two years and never faced any skin issues!

  So, the product arrived on 10th July 2019 and I noticed that the gel is little pale in colour. I tried the product on my hand first, to see if it is suitable to use or not. It didn’t react and was of the same texture. 

  
  

  

  
  

  Following my daily routine, I used it at night and in the morning I saw little pimples on my cheek and forehead. It has never happened before. Immediately, I went to the doctor and get it treated. 

  
  

  Then, I emailed Ounass regarding the same and followed up on the call too. 

  
  

  On 16th July 2019, I received a refund from them without any fuss and also 5 vouchers to use on my next purchases. But, I am not trusting them again!

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• To Your Rescue

  5/5
  By Rukhsana Asif
  footwear

  If you are in Dubai, you can rely on Ounass for last-minute shopping because they deliver within two hours!

  I had a wedding party at my place and my heels got crack last minute. I had no time to go out and buy new ones so I opened Ounass and started searching for heels that would match with my dress. 

  
  

  

  
  

  After 15 minutes, I saw a similar pair of heels and available in my size. So, I placed the order and was guaranteed two-hour delivery. Later, I got to know that there have been times when they deliver the next day. My heart sank and suddenly the doorbell rang. 

  
  

  The delivery man arrived in one and a half hours with my package. I was relieved and happy. The product looked amazing and I was comfortable in them. To prevent shoe-bite, they had cotton covering on the sides.

  My saviour for the day!

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