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Reviews

• Exchange Products Easily!

  4/5
  By Rafiya Haider
  Ceramic Cup

  I ordered a Ceramic Pot worth AED75 from H&M’s online store. The product was delivered at my place on 21st July 2019. The box was well-packed and not tampered but the ceramic pot inside was broken into pieces. 

  
  

  Immediately, I applied for exchange but it wasn’t accepting my request. So, I called the customer service and reported my issue. The lady on call was so kind that she made me understand the whole exchange/return policy. After that, she sent me a link through which I can apply for an exchange.

  
  

  I filled all the details on the link provided and submitted it. I received another email on 23rd July 2019 regarding the exchange. It was stated that I will receive the new order by 25th July 2019 and I have to pay no pick-up charges. The delivery boy arrived at 14:00 hours and picked up the damaged product. 

  

  
  

  The new order was perfect. This time to avoid damage, the cup was packed in bubble-wrap. I liked their service. Especially, the lady on call was very supportive!

  
  

  I would recommend shopping from H&M!

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• Website Not Updated

  3.3/5
  By Hasina Khan
  Multiple Products

  On comparing with other websites, H&M is quite affordable and has quality products. But, I am disappointed with their services this time! I had ordered a few items:

  
  

  • Ribbed Top AED139

  • Wide Shorts AED59

  • Puffed Sleeves blouse AED159

  • Zipped Skirt (CANCELLED)

  • Wide Trousers (CANCELLED)

  
  

  The two items were cancelled without even informing me. I received the parcel on 23rd July 2019 and the payment was already done at the time of booking. After receiving the parcel, I saw that the incomplete order was delivered. I checked the bill and saw that the two items were cancelled.

  
  

  But, the delivered items are of great quality! I loved the designs and the cloth as it is skin-friendly!

  

  
  

  I contacted the customer service and provided my order ID: 5678099872635. Where she informed me that the two items were out-of-stock so they were cancelled. I wasn’t aware of this policy and after knowing everything, I didn’t like it. But on the website, these two products were available and I could order them again. When I asked her about this, she said that the website hasn’t been updated.

  
  

  The items that were cancelled were more important because I had matched it with a top and was to wear at a party. They completely ruined my outfit. However, they processed my refund of AED378 and I might receive it tomorrow. 

  
  

  They should keep their websites updated because this kind of information is misleading!

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• Worst Customer Care

  3.2/5
  By Kainaaz Imam
  Boots

  H&M’s online customer service is the worst! 

  
  

  The brand does offer super fast delivery, which is so much better as compared to other websites with a great range available at affordable prices but delivers slow! 

  
  

  I bought a pair of boots from H&M but they ended up making me bleed! I emailed H&M the same day, asking if I could return the boots and get my money refunded since I cannot wear them. 

  
  

  

  
  

  
  

  It has been 3 days since I received my order. I received a call on 12th July 2019 from their customer service regarding returns. They were not very helpful. At first, they made me wait for 45 minutes on call as the executive wanted to discuss the issue with his senior.

  
  

  After 45 minutes, they told that the product cannot be returned but will exchange with any slip-on. I didn’t agree with it because I cannot rely on its products anymore!

  Returns are never made!

  You request something else and they do something else! I haven’t received any confirmation for a refund until now!

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• Offline Stores have more Variety

  2.3/5
  By Khadija
  Clothes

  I used to think that the offline stores have a minimum variety of clothing and that too selected pieces. But, after shopping online and offline both, I realised that I was wrong!

  
  

  Firstly, the offline store has sales and discounts coming up almost every month. Seems like the sales never end here! Recently, I went to the store nearby to shop for some clothing for my kid. There I couldn’t find a size, so a staff member suggested to look for it on the online store. I searched and got nothing related to the product I saw at the store. I even entered the item ID but couldn’t find anything!

  
  

  

  
  

  Secondly, the variety differs! In the online store, we have a limited variety of products. Even the products are priced more expensive than the store. I found a tee which I bought for son for AED98 available at AED60, excluding discount! 

  
  

  Third, their online customer service is of no use. They just know how to fool the customers and mislead them. They would never come up to help you and resolve your case but the store staff is helpful! 

  So by this, you know why offline stores are better! However, there would be no size issue also when you can try them and buy!

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• Not Packed Well

  2.8/5
  By Jahan-Ara
  Multiple Products

  Received a pair of slip-on in a bag and not well packed!

  I had placed an order on 6th July 2019. The order included a pair of slip-on and an off-shoulder top. The expected date of delivery was 9th July 2019. The product arrived late. It was delivered on 13th July 2019 in a very bad condition and I couldn’t believe that I even received the parcel!

  
  

  Every time I ordered, I received a well-packed box containing the products. But, this time it was completely different and not acceptable! I received my products in an H&M bag as if the delivery man shopped it from the store and then delivered. 

  

  The shoes were not wrapped in tracing paper or packed in a box! They were loosely kept in the box and even the top was not packed in the cloth bag!

  Disgusted with their services! 

  I have even complained and suggested on their website to fix this kind of delivery!

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