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Reviews

• Quality Product available!

  5/5
  By Saifeena
  shirts

  I ordered two-pack cotton shirts from H&M to give them a try. It is the first time that I ordered something online. However, I wasn’t expecting quality, even if it was the brand I ordered from, but I wanted to try it once!

  
  

  The order was placed on COD and was expected to arrive by 21st October 2019. I received regular updates about the delivery from the store. I liked their real-time tracking service, which made it easier for me to track the order. However, the delivery boy arrived on 20th October 2019. 

  
  

  He handled the product very well. I was amazed to see the packaging of the product. Both the cotton shirts were packed separately in a zipper. They were covered in two pouches. The delivery took the cash and didn’t ask for any extra cash. 

  
  

  I opened the pouch and found two shirts in black and white. The fabric was pure cotton and soft. It is good for one’s skin and can be worn in summers. It is breathable and relieves from the summer heat. It is a must-buy product. I would recommend it to everybody!

  
  

  Highly recommended!

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• Quality Products!

  5/5
  By Dania
  Rug

  I purchased Hand Woven rug with Jute worth AED139 from H&M. The product was available online only because of being exclusive. I ordered the same on 7th October 2019. The payment was made online. After making the payment, I received an order confirmation and order details.

  
  

  The order was expected to arrive within three days of ordering. I wasn’t expecting an early delivery because of past experiences but received the same on 10th October 2019. The rug was rolled in and packed in a thick jute cover. I was happy that they haven’t used plastic poly bags to pack it. 

  
  

  The delivery boy had handled it very well. There was no damage and the packaging was perfect. After receiving the order, I kept the packed rug in the living area. After clearing up the mess, I opened the rug. The jute bag can be reused to cover the rug. 

  
  

  

  
  

  The rug is soft and woven so perfectly. The colour is also very beautiful.  The print is perfectly woven. The best part is that it can be machine washed in both cold and hot water. It is a good quality product!

  
  

  Highly Recommended!

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• Never Use Credit Cards for Payments!

  1.7/5
  By Hafiz Khan
  Clothes

  H&M systems do not connect with the credit card servers. Your money is deducted and no order is placed!

  
  

  On 1st October 2019, I added a few items in the cart. After adding all the required items, I checked out to make the payment. I always use my credit card to make payments on online shopping stores. I entered all the credit card details and moved to process the payment. 

  
  

  After a few minutes, the payment was rejected. There was some error on the website. No money was deducted because I didn’t receive any notification regarding the same. I tried the same on 2nd October 2019, still, the servers didn’t respond. Upon checking my credit card history, I got to know that two times the amount of AED1599 has been deducted but no order was placed against the same. 

  
  

  I contacted the customer support regarding the same. I asked the executive regarding any payments done. The executive told me that they received no funds from my end. I even provided him with the transaction ID, but his system had no details about the same. 

  
  

  He suggested that I shall wait for two days. If the payment was failed, it will be credited to account within two days. Until 4th October 2019, I hadn’t received any refunds in my account. On 5th October 2019, I contacted the customer support who asked me to contact my credit card company because they cannot do anything in this case. 

  
  

  I contacted the credit card company who told me that the funds are with H&M only! If the payment was failed, we would have credited back the same day! I don’t know who is speaking the truth and who is lying.

  
  

  Disappointed! 

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• Lost a happy customer!

  1.8/5
  By Zaira
  Sunglasses

  I ordered sunglasses from H&M’s online store on 15th September 2019. I made an online payment of AED109 via MasterCard. After the payment was successful, the order was placed and I received an order confirmation from H&M. the order was expected to arrive by 20th September 2019. 

  
  

  I was waiting for the order to arrive but on 19th September 2019, they delivered broken sunglasses. Early delivery made me happy but later disappointed me with the damaged product. I clicked a picture of it and sent it to the customer chat support. 

  
  

  

  
  

  The support didn’t reply to me the same day. On 20th September 2019, they credited a refund of AED109 in my bank account. I was amazed that no exchange or replacement of product took place and they directly refunded the amount to avoid any issues!

  They seriously lost a happy customer by their service!

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• Annoying!

  2.2/5
  By Ayyan
  T-Shirt

  Shopping with H&M has always been fun and disappointment both!

  
  

  I ordered a stack of 5 T-shirts worth AED10 each. The order was placed on 1st September 2019 and was expected to arrive by 4th September 2019. I made the payment online and received order confirmation right after. 

  I received regular updates about the delivery of my order. On 4th September 2019, I received my order. The T-shirts looked amazing. The colours are vibrant and bright. All the 5 shades are beautiful. I wore one to my office. 

  
  

  It was mentioned that it cannot be machine washed. So, I hand washed the T-shirt and didn’t tumble it more. The shirt was hung in the shade to prevent colour damage due to sunlight. After it dried up, little crumbled lines were visible and it seemed like the T-shirt shrank. 

  
  

  

  
  

  I tried it to check the same. It was one size smaller now. So, it shrank. I contacted customer service to refund my money because the quality of the cloth is not good. When I requested the executive for the same, she started acting like a school kid. It was a futile attempt. 

  
  

  I requested a refund on the app and received a call within an hour. The executive asked for the reason and on telling the same, he agreed for it. He suggested to exchange the product but I didn’t want to. She told me that I will receive the refund by 6th September 2019, but got nothing. When I called to confirm the same, no response received!

  They are seriously annoying!

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