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Reviews

• 5/5

  Faster Replacement Service!

  By Zainab
  Posted at Oct 04 2019
  store: Victorias Secret

  I had ordered a lingerie set of size 34 from Victoria’s Secret. The order was received on 28th September 2019. Upon receiving the order, I was so curious to try it and post a review for the same. When I tried the same, it was a size smaller than what I had ordered. 

  
  

  I contacted the customer support immediately and reported the issue. The customer executive was very kind and clear when explaining the return policies to me. I told that I want to exchange the size. The executive asked me to check the proper size and then place the order. 

  
  

  I checked the size chart and accordingly placed the order to the customer executive. The executive processed my request within a few minutes. However, the executive told me that it will be delivered by 2nd October 2019. I received regular updates on my phone.

  
  

  The order was received on 1st October 2019. The product received now was of perfect size. It did fit perfectly and looks nice. The lace is stitched perfectly to avoid any breakage. It is a quality product. However, I am very much satisfied with their services would rate them with 5 stars! 

  Amazing services!

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• 2/5

  Better stuff available offline

  By Ameenah
  Posted at Jun 27 2019
  store: Victorias Secret

  Ordered a few items from the online store that were priced low at the store in Abu Dhabi Mall.

  
  

  I paid AED445. The products ordered included:

  • VS Satin Jacket (Item Code:11141017)

  • VS Satin and Lace Cami Set (Item Code: 11156911)

  
  

  

  
  

  
  

  I bought these products under sale! I went to the store to buy a mist, where I came across these products that were placed on the discount. I could have saved AED195 if purchased from the offline store! Until now, I used to think both online and offline stores have the same sales and prices, but there is a difference.

  
  

  I cannot believe, how can they mislead customers!

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• 1.5/5

  VS Humiliating Customers

  By Yumna Zaid
  Posted at Jun 27 2019
  store: Victorias Secret

  I usually use my VS credit card whenever shopping with them to get additional discounts. I have made all the payments on time and never missed one. 

  
  

  But, this time because of some personal issues, I was late by 10 days to make the payment. I got a reminder call on 11th June 2019, to which I informed them I would make the payment with extra late payment charges and the lady then hung the call.

  
  

  In a few days, I received another call for the same, and this time the customer executive kind of humiliated me! Which was not at all expected from them! It’s been a year now that I had been using their credit card failing no payment. 

  
  

  After listening to all those comments, I immediately made the payment of AED2999 and applied for closing my VS account. Nobody would tolerate such behaviour!

  
  

  Customer service, a disgrace to their big name!

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• 3.4/5

  Order not delivered

  By Dariyah
  Posted at Jun 27 2019
  store: Victorias Secret

  Order No: 709158053

  
  

  Placed an order online a month ago, and it didn’t arrive yet!

  
  

  I contacted customer service several times and all I heard from them was, "soon it will be delivered to you". After waiting for almost a month, I called and even complained through live chat. 

  
  

  On live chat, appointed customer executive again asked whether they should ship the same items again or process a refund! Like, after a month you realized this? 

  
  

  I asked for a refund, which was processed within a week, thankfully!

  
  

  But I'll never order again from them!

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• 2.2/5

  Cancelled Orders

  By Sumaiyya Khan
  Posted at Jun 27 2019
  store: Victorias Secret

  Order no: 701089953

  
  

  You place an order only to get it cancelled!

  
  

  I ordered 3 Bridal lingerie sets and a Bridal robe as a gift for my sister. The order was placed, and I even received the confirmation for the same. The estimated time for delivery provided was 2-3 days. I was happy that it would arrive before her bachelorette party.

  
  

  In two days, I received another mail that they had cancelled my order with no reason provided. First, I went to a nearby store and purchased the same products again because I had no time to fight with their customer service.

  
  

  Second, they informed me they would refund the amount in two days. I waited for three days and when nothing was refunded, I called the customer care to know the issue. 

  
  

  The customer executive appointed was so rude. He didn’t address my problem and hung up on me. 

  
  

  It has been 10 days, and no amount has been refunded yet!

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