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Reviews

• 4.3/5

  Exceptional Services

  By Asifa Aijaz
  Posted at Mar 03 2022
  store: Victorias Secret

  Placed order by mistake and refunded for the same in two hours!

  
  

  Order No.: 709081996

  
  

  I was going through the VS app, seeing the new trend this season. I added a few products in my cart and by mistake placed the order and made the payment directly through my VS wallet. 

  
  

  Payment done was of AED570. Immediately, I dialled customer service who provided me with a link where I could apply for a refund. The process was easy and convenient. Filed the refund request online, and I informed the customer executive for the same. 

  
  

  They told me it might take up to 48 hours to get a refund. But to my surprise, I received a refund within two hours.

  
  

  Which was exceptional! Other firms take months in refunding the cost!

  
  

  I would recommend shopping from VS!

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• 2/5

  Better stuff available offline

  By Ameenah
  Posted at Mar 01 2022
  store: Victorias Secret

  Ordered a few items from the online store that were priced low at the store in Abu Dhabi Mall.

  
  

  I paid AED445. The products ordered included:

  • VS Satin Jacket (Item Code:11141017)

  • VS Satin and Lace Cami Set (Item Code: 11156911)

  
  

  
  

  
  

  I bought these products under sale! I went to the store to buy a mist, where I came across these products that were placed on the discount. I could have saved AED195 if purchased from the offline store! Until now, I used to think both online and offline stores have the same sales and prices, but there is a difference.

  
  

  I cannot believe, how can they mislead customers!

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• 4.8/5

  The Best Bombshell Bra

  By Atike Khan
  Posted at Aug 11 2021
  store: Victorias Secret

  Purchased the Bombshell Bra from the Victoria’s Secret store online and I could not have been happier with it! Received the package in a week which was a bit late but the product was just as I expected. The fitting is perfect and the colour is simply beautiful. The material is also extremely soft and leaves you feeling comfortable throughout the day. Moreover, I even availed off a 10 % discount on the same which was amazing.

  
  

  Will recommend Victoria’s Secret online store to everyone out there and the brand as well. There is a reason why it is the number one bestselling lingerie store in the world.

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• 5/5

  Faster Replacement Service!

  By Zainab
  Posted at Oct 04 2019
  store: Victorias Secret

  I had ordered a lingerie set of size 34 from Victoria’s Secret. The order was received on 28th September 2019. Upon receiving the order, I was so curious to try it and post a review for the same. When I tried the same, it was a size smaller than what I had ordered. 

  
  

  I contacted the customer support immediately and reported the issue. The customer executive was very kind and clear when explaining the return policies to me. I told that I want to exchange the size. The executive asked me to check the proper size and then place the order. 

  
  

  I checked the size chart and accordingly placed the order to the customer executive. The executive processed my request within a few minutes. However, the executive told me that it will be delivered by 2nd October 2019. I received regular updates on my phone.

  
  

  The order was received on 1st October 2019. The product received now was of perfect size. It did fit perfectly and looks nice. The lace is stitched perfectly to avoid any breakage. It is a quality product. However, I am very much satisfied with their services would rate them with 5 stars! 

  Amazing services!

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• 1.5/5

  VS Humiliating Customers

  By Yumna Zaid
  Posted at Jun 27 2019
  store: Victorias Secret

  I usually use my VS credit card whenever shopping with them to get additional discounts. I have made all the payments on time and never missed one. 

  
  

  But, this time because of some personal issues, I was late by 10 days to make the payment. I got a reminder call on 11th June 2019, to which I informed them I would make the payment with extra late payment charges and the lady then hung the call.

  
  

  In a few days, I received another call for the same, and this time the customer executive kind of humiliated me! Which was not at all expected from them! It’s been a year now that I had been using their credit card failing no payment. 

  
  

  After listening to all those comments, I immediately made the payment of AED2999 and applied for closing my VS account. Nobody would tolerate such behaviour!

  
  

  Customer service, a disgrace to their big name!

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