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Reviews

• 5/5

  Faster Replacement Service!

  By Zainab
  Posted at Oct 04 2019

  I had ordered a lingerie set of size 34 from Victoria’s Secret. The order was received on 28th September 2019. Upon receiving the order, I was so curious to try it and post a review for the same. When I tried the same, it was a size smaller than what I had ordered. 

  
  

  I contacted the customer support immediately and reported the issue. The customer executive was very kind and clear when explaining the return policies to me. I told that I want to exchange the size. The executive asked me to check the proper size and then place the order. 

  
  

  I checked the size chart and accordingly placed the order to the customer executive. The executive processed my request within a few minutes. However, the executive told me that it will be delivered by 2nd October 2019. I received regular updates on my phone.

  
  

  The order was received on 1st October 2019. The product received now was of perfect size. It did fit perfectly and looks nice. The lace is stitched perfectly to avoid any breakage. It is a quality product. However, I am very much satisfied with their services would rate them with 5 stars! 

  Amazing services!

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• 5/5

  Fast Delivery

  By Fiza Ahmad
  Posted at Sep 09 2019

  Victoria's Secret is known for its quality products since it was established!

  It has been 5 years now that I am purchasing lingerie and activewear from VS. with its launch of the online store, it became more convenient to shop. Recently, I ordered a pair of lingerie and an activewear set. Both of them had cost me AED350. I made the payment via VS credit card.

  
  

  The order was confirmed and I received a confirmation email from them. The order was expected to arrive by 8th September 2019. I received regular updates from VS about the delivery of my order. 

  
  

  I received the package on 7th September 2019 with just one item. I received a message after the order was delivered that the lingerie set is not in stock and the amount has been refunded to my VS card. This move by VS is appreciable. 

  
  

  

  
  

  The tee and the active leggings fit me perfectly. The colour is also bright and not faded one. It is exactly the same as shown in the image. However, I am happy with their fast delivery services. I wasn’t expecting that the order will arrive within 3 days of ordering!

  Great Services!

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• 2.1/5

  Defective products delivered!

  By Aimaan
  Posted at Aug 30 2019

  Being a student, I am eligible to 15% discount on purchases. However, I had vouchers, so I shopped a few products from their online website!

  
  

  I ordered a Lacy Lingerie set and a Pink VS top for AED250. After applying the discount, I had to just pay AED100. The order was expected to arrive by the 28th August 2019. 

  
  

  

  
  

  The products arrived on time but the quality was very bad! VS worked on the packaging to prevent the clothes from any kind of damage but they don’t know what they are selling! Both the shirt and the lingerie set are worn out. I complained about the same but the customer care executives have been negligible. 

  
  

  

  
  

  Both the products cannot be worn because of the condition nor the customer service is helpful in the case. I went to the store in Dubai Mall also, to get the products exchanged but they denied. All because they were purchased online and it is in the hands of the online service. 

  It’s been two days and I am still trying to get my products exchanged! Hope, my case is resolved as soon as possible!

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• 4.8/5

  Everything worked well in the end

  By Taheera
  Posted at Jul 19 2019

  Before ordering from VS, I referred to the reviews which scared me!

  
  

  But, my experience has been the best one with them. I had ordered lingerie and a few beauty products from VS. I had placed the order on 12th July 2019 and received it within two days. Fastest delivery experience till now!

  
  

  

  
  

  So, the packaging of the products and the complete package was done well. Also, the products are priced reasonably. The delivery of these products was free. But, one of the lotion bottles had a broken lid so I requested exchange online and followed up with the customer care.

  
  

  To my surprise, the product got exchanged within a day and I also received gift vouchers from them. People can have bad experiences but mine has been a great one. I would recommend girls to try their products as they worth the quality and price.

  
  

  Do not rely on other’s experiences!

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• 3.8/5

  VS PINK is the best

  By Jahan Khatoon
  Posted at Jul 19 2019

  It has been years now shopping with VS and they have never compromised with their quality! Their new segment VS PINK is also amazing and has wonderful products.

  
  

  I ordered a few items from the PINK store which arrived on 17th July 2019. The package was well packed and all the items were packed separately. The flip-flops are soft and comfortable. They complete my beach look and the fragrances are wonderful!

  
  

  

  
  

  Every friend of mine liked the products I had ordered and I even referred the perfumes and mist to others. The body cream is so amazing, it feels soft after applying it. Also, it is non-sticky and smooth on the skin. I would recommend everybody to use VS"s beauty products as they are good for each skin type!

  
  

  In love with VS and its products!

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